Complaint Review: Ista North America - Jacksonville Florida
- Ista North America 7751Belfort Parkway Suite 300 Jacksonville, Florida United States of America
- Phone: 18008231468
- Web:
- Category: Utility Companies
Ista North America Illegal late fees, 3rd party billing for water, trash and sewer based on their calculations not metered Jacksonville, Florida
*General Comment: Ista North America BBB reported
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When I moved into my apartment 3 years ago, I was told I would be required to pay for water, trash and sewage. The fee was $18.00 and I would pay it with my rent.
After the first month, we were informed that we would be billed by a 3rd party and we would no longer pay the office directly.
My first bill, 25.00 for sewer, 15.00 for water and 10.00 for trash. Also added on was a 2.75 service fee and also a 5.00 late fee if not paid in. less than 14 days. Today I received a notice in the mail about a class action law suit against Ista.
I may be entitled to 25.00 if won. I am thinking I should at least recover every late fee. Also cannot understand how my water and trash is so high in. a two bedroom one bath apt.
Property management should also be held accountable for this.
This report was posted on Ripoff Report on 06/03/2011 12:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ista-north-america/jacksonville-florida-32256/ista-north-america-illegal-late-fees-3rd-party-billing-for-water-trash-and-sewer-based-736266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Ista North America BBB reported
AUTHOR: jaxis - (United States of America)
SUBMITTED: Wednesday, June 08, 2011
Your report states that you have received a notice about a lawsuit. I have been in Regency Oaks in Fern Park Florida for a year and a half and have been on the front office since the first bill about the outrageous fictional rates for billing. I have reported them to the BBB and have had correspondence 4 times now. Ista turns the blame on Me as a consumer and Aimco for not "Telling" them about potential water loss issues. Ista has refused to clarify what they do as a service provider and have cut off all contact. I have been professional in dealing with Aimco and Ista and feel a need to take the next step. I have letters and Emails from BBB and Ista for you or your attornies review. My email address is (((ROR REDACTED))). I look forward to your response.
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