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Report: #1383725

Complaint Review: iStar Software - Walnut California

  • Submitted:
  • Updated:
  • Reported By: KC2017 — Georgia USA
  • Author Confirmed What's this?
  • Why?
  • iStar Software 340 S LEMON AVE # 9893 Walnut, California USA

iStar Software No license to be had Walnut California

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I take full responsibility for what happened.  I didn't search anything before being drawn by the price being offered for the Microsoft Office Suite.  I made my purchase from iStar and the download was flawless - it even did an upgrade, which they swear up and down in the Q&A their software won't do, that you have to do a full install. 

In any case, I didn't research iStar until AFTER I had completed my purchase and it was tanks to the original complaint lodged in Ripoff Report that I found out about their time limitations on returns - that 2 hour window. While you're completing the purchase, all they keep repeating is that the key will be provided within 3-5 hours, NOTHING about the 2-hour limit to change your mind.

Given that complaint, 42 minutes later I requested a cancellation of my purchase.  I was REALLY hoping that to avoid the cancellation, they would forward the key.  In their reponse e-mail they indicated that the key was usually provided within 24 hours (again different from all the info on their website.) Instead of offering the key, they actually agreed to cancel the purchase, NEVER even mentionng the key.  Compared to the others that have filed a complaint, I actually did get a reply to my e-mails and the credit showed up on my account 24 hours after the purchase.  

But, it is my personal belief that this company is not legit, SO PLEASE DON'T BE SUCKED IN LIKE ME and fall for their too good to be true pricing. (That should have been the first giveaway)

This report was posted on Ripoff Report on 07/07/2017 02:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/istar-software/walnut-california-91789/istar-software-no-license-to-be-had-walnut-california-1383725. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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