ItsHot.com Online diamond and jewerly, Internet

Strange case to say the least.

Customer called in and said that the ring she received fits but its the wrong size.. She did not actually measure the ring and it fits, but she THINKS its the wrong size.. The first representative didn't know what to do with such a strange customer so she asked the customer to hold and transferred to a more senior representative who DID offer the customer to return or exchange the ring, still customer was not happy and now complained that there is a scratch on the INSIDE of the ring (the part that is closed with the finger when the ring is worn) and asked to be transferred to the manager. She was transferred to the manager (at HER request which is now part of her complain below that she was transferred too many times). Manager again offered her to return the ring for exchange or refund at her discretion and issued return authorization number. All phone conversations are recorded and we did review them, at no point any of the reps were rude to the customer.

Although customer was issued return authorization number and provided with return instructions she never actually returned the ring and created a dispute with her credit card company trying to get the ring for free and posted the above negative comments ...

Have we done anything wrong here? Does the customer have a right to call us scam artists after the above? However reads this report can decide for themselves. We do not think so and we try to assist all our customers with ANY requests, no matter how strange the request is or their complains are to the best of our abilities, but we just don't see what else we could have done here. The customer was offered what she is saying in this report she wanted: to return the ring or get an exchange but never went through with it.

We have been in jewelry business for over 7 years now and have thousands of satisfied customers, we provide 24/7 customer support and 100% satisfaction guarantee where you can return any item for ANY reason within 30 days of receipt without any restocking fees, we also provide free shipping with FedEx, so its a risk free shopping experience.

Also: unlike most business who only resell the items from others we actually manufacture most of the jewelry we sell and have an actual showroom located in NYC at 2 West 46th St., Suite 602, where you can come and to view/purchase the items in person.

ItsHot.com Customer Service Team