Report: #1328215

Complaint Review: James Ruesch - Nationwide

  • Submitted:
  • Updated:
  • Reported By: James Ruesch Scam — Miami Florida USA
  • James Ruesch Nationwide USA

James Ruesch Dr. James Ruesch Doctor James Ruesch SCAM Fraud - BEWARE! Seattle Nationwide

*UPDATE EX-employee responds: Doctor James Ruesch Derma Clinic

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"Dr. James Ruesch" That name is a nightmare to my ears! I'm in a fight with the insurance company on the phone almost everyday and I couldn't get enough sleep at night.

I booked an appointment to his clinic in 5th Avenue after hearing from a friend that they offer free check up. That month my acne was really getting worse so I thought what I heard was a blessing from above. Well, I'm writing this now so I was obviously wrong! I swear I asked them how much will it cost me, check up was free and treatments were up to $150. 

I went there with my younger sister last August 7, 2016. The staff were friendly and we were offered free milk shakes while waiting. When it was my turn, I went inside and saw Dr. James for the first time. He's gay. He checked my skin, said it was cystic acne. He prescribed a facial gel that unclogs pores and mumbled how my acne developed. I even asked him how much was the gel and service so I could have an idea but he didn't answer right away and instead led me to one of his staff. I had my face massaged with a rolling object with small needles. It was impressive and although my face was bleeding a bit, I was relieved.

I thought that was the end of all of it after almost 3 hours but then I met the doctor again and he said that to fully cure my skin, I need 5 sessions. WHAT?! I asked for the bill and the breakdown ended up at.. $420.00! WHAT?!

I complained to Dr. Ruesch and then we came up with a solution (like it was all planned). He brought out an insurance form and said I could use it to pay my bill. I doubted at first but then I had no other choice, I don't have cash and I've no card with me.

And so, to cut the story short, after 2 days, the company started bugging me to pay the additional charges that I didn't know exist! I called the clinic, they said they will take care of it, but it's a month now. I will file another complaint if we can't resolve the issue this month.

Recently, the clinic called me to ask if there's a chance for me to consider the other 5 sessions and I was like... seriously??? What a horrible experience!  

This report was posted on Ripoff Report on 09/14/2016 06:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/james-ruesch/nationwide/james-ruesch-dr-james-ruesch-doctor-james-ruesch-scam-fraud-beware-seattle-nationwide-1328215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Doctor James Ruesch Derma Clinic

AUTHOR: Melissa - (USA)

POSTED: Monday, September 26, 2016

I am a facial therapist who used to work at RD Clinic. Someone told me about this RipOff so I immediately signed up to write my own opinion regarding this matter. Dr. James had been nice to me and the rest. We never had any problem with him as an employer. However, during my 5-month stay in Ruesch Derma Clinic, part of the contract was we have to reach our daily quota or else we would not get any of the incentives or our tip would not be released.

I don't know the whole story but perhaps one of the staff who first catered her needs was the one who insisted for the additional services. One side of the story may be that the clinic's staff needs to meet his/her quota for that day. I believe that Dr. James Ruesch did not intentionally force her to undergo other treatments.  Before any procedure, the staff is always the one to talk first to the doctor to relay what the patient wants.  Again, this is just my opinion. I hope they can sit down and talk to each other to clarify the misunderstanding.

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