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Report: #1168066

Complaint Review: Jared Galleria of Jewelry - Cincinnati Ohio

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  • Reported By: Mom3 — Ohio
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  • Jared Galleria of Jewelry 11681 Princeton Pike Cincinnati, Ohio USA

Jared Galleria of Jewelry Asst Manager Brandon Rude and Horrible Customer Service and Treatment Cincinnati Ohio

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 My Daughters wonderful Boyfriend purchased a Beautiful Watch for her Birthday. It was to big for her wrist and the watched needed sizing, it needed some links taken out of it.  My Daughter and her Boyfriend went to Jared Galleria of Jewelry, ..11681 Princeton Pike, Cincinnati, Hamilton one evening, around 8 pm, and sales associate Ashley, who was quite rude to my Daughter and her Boyfriend, sighed and said, were closing soon, lets get this done.  Mind you,  this was a brand new watch, NEVER worn and that was the first time it was taken out of the packaging.  Ashley sure did take care of it, she destroyed my Daughters watch, put scratches with her Jewelry tools ALL over my Daughters brand new watch!!  My Daughter did not notice all the damage until she left at 9 pm when the store was closed and they had gone out to her car to go home.   I called the next morning and spoke to the day Asst. Manager, Andrew who said to have my Daughter come in and ask for him or Asst Manager Brandon.

My Daughter and Her Boyfriend went in that evening and Brandon (ASST MANAGER) and sales associate Ashley were so rude to my Daughter and her boyfriend, talking down to them, told my daughter to bad, your problem, not ours, laughed at them, RIGHT in their face. Then when my Daughter asked how they were going to fix the damage they did to her watch, Brandon and Ashley started yelling at them and everyone in the store was staring at my Daughter and her boyfriend.  My Daughter and her Boyfriend are a interracial couple, my Daughter being White and Her Boyfriend with Color.  They totally Discriminated against them!!!  Brandon practically pushed them out of the store!  I called to speak to Brandon about his Horrible, predijucice behavior, to have Sales Associate Ashley tell me off on the phone first, saying they were not rude..  I asked why is it did you talk down to my Daughter and her Boyfriend, was it because they were young?  She blurted out, We don't discriminate here!!  I had not brought up the fact that we knew it was because of Color of my Daughters skin and her boyfriends skin...  Brandon, the asst manager got on the phone, kept interrupting me, would not listen to me and said he could care less if "YOU PEOPLE" come back to his store and buy anything! He gave me his Managers name, said call and talk to him, he won't care either and wouldn't want you buying anything here either.   He spoke real slow to me, like I was an idiot, when I asked him to stop talking down to me, he said, if you don't stop, I will hang up this phone on you!  I told Brandon I would like a formal apology to my Daughter and Her Boyfriend and would like my Daughter to get some compensation for Jared destroying her $300 Watch.  Brandon said, Okay, I am hanging up the phone on you and slammed the phone down in my Ear!!! 

Today, I am contacting the Better Business Bureau and also looking into other avenues,  seeing as this has a lot to do with Discrimination, which is not suppose to be tolerated!  BEWARE, DON'T SHOP AT JERED!  Especially the location at:   11681 Princeton Pike, Cincinnati, Hamilton

This report was posted on Ripoff Report on 08/07/2014 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jared-galleria-of-jewelry/cincinnati-ohio/jared-galleria-of-jewelry-asst-manager-brandon-rude-and-horrible-customer-service-and-tre-1168066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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