JC Penney SBS Fun Family Rewards Scam Peoria Illinois

Mandy, when you "reordered more pictures online", where did you sign your name? Anyone who makes an online purchase knows that a signature is never required. Your statement "Unless someone can show me where I signed my name for something, it is illegal,." is a mute point. The fact is I recently made an online purchase at Jc Penney's website and on the order confirmation screen there was an icon,"get $10 off this order!". I clicked it, read the offer regarding JC Penney's Fun Family Rewards and selected the trial membership. I also read the fine print and was well aware that after the free 30-day trial period, my account would be charged a monthly fee of $9.95. I agreed to this offer and found nothing about it was unclear or deceptive. Now, having said that, if I am unhappy with their services, who do I blame? MYSELF! I am tired of hearing people complain that they did not "sign" for anything, therefore it is invalid. No one ever signs for anything they purchase online. Consumers need to be more diligent. I've even heard some people complain that all they did was click the "get $10 off this order!" link and now they're shocked that they didn't get something for nothing. It is also interesting to note how many people don't realize their credit cards are being billed until several months have passed; some admitting that they hadn't been paying attention all this time. This further proves that most of these people complaining are impulsive and paid about as much attention to what was happening online as they did to their credit card statement. Wake up people! Slow down and read everything before you click to the next page.

Prior to my current job in Pension Administration I ran Lowes and Best Buys as the Sales Manager. I am very familiar with shady sales tactics. Unless someone can show me where I signed my name for something, it is illegal. I have filed a report with the Better Business Bureau. I have also sent emails to 4,000 people so far telling them of the practice and warning them not to shop at Penney's with anything but cash. I shop online frequently at Lowes, Best Buy, Amazon, Walmart, Sears, etc.

I am 30 years old. This is the first time I have ever had an experience like this and I wouldn't have expected it from a company that prides itself on service and has been around my entire life. Both of the rebuttals seem to be from people that could do something about it -- tell your regional manager that Morton IL has 15,000 people that all know each other and by the time I'm done they will have all heard this story. I know first hand that word of mouth is the best marketing and that works both ways.

It is particularly telling that the fraud department at my bank (which is a large bank) was aware of and had dealt with this problem prior. The only remedy is to cancel your bank card and have a new number reissued or it just continues to get taken out of your account. This required me to update all of my automatic payments for all of my household bills. The frustration caused by this scam has cost me hours -- I bill at $150.00 an hour. I am keeping track of my time and will be submitting an invoice to the Stonebridge Benefits company that is "associated" with Penneys and implements this fraudulent practice. So far I'm at nearly 10 hours. Do the math. I am not the type of person to take this lying down. This will cost the company much more than the refund of $9.95.

Shame on you for taking advantage of people. And for having the nerve to tell me what I did and did not sign up for. All because I spent $300.00 on pictures of my children at your company. Silly me.

watch those closing screens for online orders closely. if not you can accidentally agree to a trial period for this program and when it expires, guess what?? $9.95 a month!!

jc penney didn't apologize because jcpenney doesn't make these charges. fun family rewards is an affiliate. we allow them to advertise on our website.

its all legitimate, as underhanded as it is. i HATE it. but theres nothing i can do about it unfortunately.

The $9.95 was refunded to my account. But no one called and apologized or explained what it was. I called my bank and they had me cancel my debit card and get a new one. Apparently I wasn't the first one who'd called -- the fraud person said "Oh yeah -- this is the one where Penney's sells you coupons." If everyone knows then why aren't they stopping??? Anyway, I will never shop there again which is sad because I'd gone there my entire life. And I am still waiting the 8-10 business days for my new debit card. What a dumb scam!

At Fun Family Rewards nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, phone number, or membership number to us at custrel@aegonusa.com, by fax to 972-881-4072 or by mail at 2700 West Plano Parkway, Plano TX 75075.