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Report: #801129

Complaint Review: Jensen Tire & Auto - Trumbull Connecticut

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  • Reported By: Anthony Rocco — Monroe Connecticut United States of America
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  • Jensen Tire & Auto 6746 Main St Trumbull, Connecticut United States of America

Jensen Tire & Auto Eddie Jensen Eddie Jensen, Jensen Tire and Automotive, Dave Weaver, Tommy Calzone Trumbull, Connecticut

*Consumer Comment: Jensen's services my Jaguar

*Consumer Comment: 2 sides playing games here

*Consumer Comment: Suspicious Consumer Comment

*Consumer Comment: Jensen Tire is great!

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I brought my x-5 BMW to this guy to have my right side rear mirror replaced he charged me $1000.00 dollars just a few cents shy of what BMW would have charged me. When I went to pick my x5 up the replaced mirror was spray painted flat black and was a complete miss match. When I complained to Eddie Jensen the owner of the shop he told me it would be and additional $300.00 to get the  mirror to match and that he would have to take my vehicle to a body shop to have the work done. I felt I had no choice since I had already spent over $1000.00 with taxes. About a week later I was at a Verizon phone center and ran into one of Eddies mechanics I asked him how my x5 was doing and what he told me not only shocked me but brought tears to my eyes,  he stated that he no longer worked for Mr Jensen and that the mirror he replaced he bought at a salvage yard for $150.00 and then spray painted it with a can of $2.00 flat black spray paint, the mirror took 15 min to snap into place and Eddie charged me $1000.00 the month before he replaced my front axle and he charged me 1,800 his mechanic told me I would be better off spending top dollar and going to BMW for future service. He stated that Eddie bent me over like he dose many of his customers and that he left there because he was tired of lying for Eddie several times a day.

This report was posted on Ripoff Report on 11/23/2011 05:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jensen-tire-auto/trumbull-connecticut-06611/jensen-tire-auto-eddie-jensen-eddie-jensen-jensen-tire-and-automotive-dave-weaver-to-801129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Comment

Jensen's services my Jaguar

AUTHOR: Doc Dave - (United States of America)

POSTED: Monday, December 05, 2011

I go to Jensen's because I have always been treated fairly and with respect.  Our Jaguar dealer closed shop locally and Eddie has been taking care of my car since.  I truly trust their opinion and consider their work on par with what I was receiving at the dealer, but at a more reasonable price.  My experience is that he goes out of his way for his clients.   I believe Eddie did have a disgruntled employee try to discredit him, which likely explains some negative reviews that have appeared on this site recently.

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#3 Consumer Comment

2 sides playing games here

AUTHOR: voiceofreason - (United States of America)

POSTED: Friday, December 02, 2011

There are 4 reports on this company in just a month, 3 of them featuring the same photo, so this is what I'm getting from it:
1: Jensen is correct where he's pinning these reports on someone out to get him.

2: BUT he's also fallen into the trap of having shill posts made to rebut these posts.

But I'll forgive him that because he probably knows no other method to combat this kind of attack.

Bottom, line, this is one case where I'm disregarding the shill rebuttals that I normally take as a sign the business is in the wrong, and Ripoff Reports ought to go over these 4 reports closely and indeed redact them, or add their own disclaimers, if their fraud catching algorithms hit their marks.

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#2 Consumer Comment

Suspicious Consumer Comment

AUTHOR: JamesK - (United States of America)

POSTED: Friday, December 02, 2011

I'd just like to point out that the Consumer Comment above mine seems like a response from someone working for the company itself as opposed to an actual consumer, it feels more like an advertisement for the company rather then an actual customer experience. Although this may be an actual consumer, that is still how it comes across.

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#1 Consumer Comment

Jensen Tire is great!

AUTHOR: DC - (United States of America)

POSTED: Thursday, December 01, 2011

Eddie and his staff are extremely thorough and complete in their work. Customers are treated with the utmost care and respect. They discuss all options and charges up front before performing services. Eddie takes time with his customers and his staff does the same, ensuring everyone is satisfied. Customer service/satisfaction is Eddie's number one concern. I recommend Jensen Tire to everyone.

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