Complaint Review: JetBlue - Queens New York
JetBlue jet blue airlines jet blue Unfair, disorganizad and rude staff, delayed trip Queens New York
*Consumer Comment: Late
In sept. 2018 I had a horrible experience flying with JetBlue. I have tried to file complaints over the phone, over facebook and over email but I get the impression they are not being filed in any official way nor have I been offered any vouchers or compensation. It ended up taking me 60 hours to get from Athens to Phoenix.
So the airline put up the wrong gate on the tablets at JFK international airport and at gate 2 signalled to go to gate 21 (quarter mile apart). I had found gate 2, checked it out before any of the changes and gotten food next door. When I went to gate 2, I realized I needed to run to gate 21 so I did, only to find that I and a handful of people had just barely missed them closing the door (for the same reason).
We went up to the JetBlue helpdesk to try and get us on the plane. One attendant stood doing nothing and waiting for elite customers. He refused to serve us and sent us to get in line. And then I see he changed his mind and talks to the people but is back to "only serving elite" when I get over there! I was the only one he wouldn't speak to and so I found my place back in the long line and waited.
Finally I got up to an attendant and asked for the next soonest flight and he told me 24 hours. At this point I'm crying, I begged for anything indirect or from the other airport explaining "I'm a college kid from the southwest I cannot afford 24h in NYC. I've been travelling for 30 hours and I just want to go home". He refuses to give me any food, hotel, or transportation vouchers and affirms next flight is 24 hours. And I go, "this can't be legal right? my dad's a lawyer and I can't imagine that he would ever experience something like this." So now the guy does a quick search and goes "oh well there's an indirect flight through boston from the othet airport". I was furious, how could he not have mentioned that until the idea of a lawsuit crossed his mind?
And I was right to be so anxious about my safety. I was so sleep deprived that I got ripped off by the first taxi I use and I let my parents book a hotel for me. Between transportation and that hotel, the 12 hour layover cost me a total of about $300.
Jetblue mishandled my bag, broke 2 souveniers and it took another full day to get it back to me because they gave me instructions to ask other airlines for my bag at PHX skyharbor and those employees all acted like they had no idea what was going on (though I later learned they were just being unhelpful).
This report was posted on Ripoff Report on 09/12/2018 07:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jetblue/queens-new-york-11430/jetblue-jet-blue-airlinesjet-blue-unfair-disorganizad-and-rude-staff-delayed-trip-que-1460658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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