Jewelry Vault ripoff fraudulent refund policy Los Angeles Los Angeles

I received a credit to my account today from Jewelry Vault. Possibly spoke with a representative that knew the ropes or possibly it just takes a month or more to receive refunds. In any case, I'm very satisfied that this firm did hold true to their refund policy.

Jeweler here in SA has the same return policy every Dec. The law states that the store policy must be clearly posted. He has a 10 day return policy. He closes the 25th of Dec. through the 5th of Jan. each year. Either pretty smart or a pretty big ripoff.

I spoke with a representative by the name of Jessie last evening and provided the tracking nos again for the returned merchandise. He informed me that I would receive a call from the customer service department regarding the refund.

To my surprise, I did receive a call back and their representative indicated that a refund would be generated immediately. I am now awaiting credit to my account. I will update this record when it is received.

Location of this firm is 360 South Alameda Street, Los Angeles, Ca. 90013
Webb Site is www.jewelryvault.com

Please beware of the return policies. The firm received returns on Sept 14th and Sept 20th and no response as of this date to the refund or acknowledgement that their firm is in receipt of the merchandise. I do have receipts that the merchandise has been received and provided the tracking nos to this firm.

Consumers may also file a complaint with the Jewelers Vigilance Committee, an industry watchdog. Acting as mediator, the JVC, which mediates about 250 disputes annually, will work with the jeweler to resolve your dispute quickly.
You must submit your complaint in writing with supporting documentation (receipts, appraisals, correspondence) to the Jewelers Vigilance Committee, 25 West 45th St. Suite 400, N.Y., NY 10036. If you have questions, visit www-jvclegal.org

Hope the above will help others in dispute with any jewelry firm.

Location of this firm is 360 South Alameda Street, Los Angeles, Ca. 90013
Webb Site is www.jewelryvault.com

Please beware of the return policies. The firm received returns on Sept 14th and Sept 20th and no response as of this date to the refund or acknowledgement that their firm is in receipt of the merchandise. I do have receipts that the merchandise has been received and provided the tracking nos to this firm.

Consumers may also file a complaint with the Jewelers Vigilance Committee, an industry watchdog. Acting as mediator, the JVC, which mediates about 250 disputes annually, will work with the jeweler to resolve your dispute quickly.
You must submit your complaint in writing with supporting documentation (receipts, appraisals, correspondence) to the Jewelers Vigilance Committee, 25 West 45th St. Suite 400, N.Y., NY 10036. If you have questions, visit www-jvclegal.org

Hope the above will help others in dispute with any jewelry firm.