Complaint Review: JJs House - Internet Internet
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- Author Confirmed
- JJs House Internet USA
- Phone:
- Web: http://www.jjshouse.com/?gclid=CPfQ...
- Category: Bridal Shops
JJs House REFUND/EXCHANGE NIGHTMARE! TOTAL SCAM Internet
*General Comment: Return Policy made clear
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This company refuses to give you an address to send items back for return or exchange. They require you send them photos of the defect or size issue to "prove" you are wrong. I in particular had all three sizes- hips, waist, and bust with major discrepancies. I sent pictures of the dress with tailoring measuring tape showing the sizing- only to be told that they are sorry it doesn't fit me and that they'll give a 20% refund. I explained that i need an exchange for a dress that will fit and they WILL NOT do it. The sizing is off 4" in some places making it impossible for a tailor to alter this. I am so frustrated and bothered by this terrible company. They do not send what is ordered and they do not follow their return policy.... there is NO return policy... they just try to buy you off by basically knocking off your shipping costs.
After much back and forth, they then told me that they placed my dress on a manikin fit to size to make sure it was correct. They even sent me pictures of "a dress", supposedly mine on a manikin with the size listed on it. This is amazing that they have these pictures and after days of back and forth decided to bring this up. There is no timestamp or number to identify that those pictures are MY dress, let alone the pictures do not have any measurements on them at all, just a manikin. I explained this and that my photos clearly show with REAL numbers to sizing issues and they still will not resolve this.
DO NOT SHOP HERE, YOU WILL REGRET IT!!
This report was posted on Ripoff Report on 05/13/2013 11:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jjs-house/internet/jjs-house-refundexchange-nightmare-total-scam-internet-1050740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Return Policy made clear
AUTHOR: LMS - ()
SUBMITTED: Saturday, June 08, 2013
I have read several complaints concerning JJ's House.com on the Internet, nearly all of them are complaints about their return policy. Although I do not agree with their policy, I must, however, state that they make it perfectly clear on their website that returns are rarely, if ever, honored. The responsibility lies with the customer to read their return policy before placing their order. All that being said, I have ordered a dress from them, hoping all turns out well, but I am fully prepared to accept the risk I have taken, and kiss my money good-bye if it does not.
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