Complaint Review: John W. Scherer Ceo - Video Professor - Internet
John W. Scherer Ceo - Video Professor john scherer witholding refund a new story every phonecall Internet
*Author of original report: got refund
ordered online the "free" e-bay lesson, should only have been charged 6.95. I was charged the 6.95 + 389.95 for a complete package that I didnt order. Talked with a rep and sent material back via certified/return receipt requested. Recieved receipt saying that they got material and would take 30 days for refund. after 30 days I call about refund and get 30 buisness days, why not say that up front. call back after 30 bus. days and now I should recieve refund in 48 hrs. call back 3 days later wondering okay whats up. now a rep tells me 3-5 days its been expedited fine, 6 days later and no refund. now I get another package and another 6.95 charge. i am furious call and they don't even want the package back, just keep it for free. okay what about my refund i ask the rep, she is e-mailing a supervisor who will contact me within 24 hrs. 48 hrs later this supervisor has expedited my refund request again and it will be 3-5 bus days 7 bus days later the rep tells me oh that was a mistake should have been 10-15 bus days and that she was e-mailing a supervisor who is supposed to call me within 24 hrs, that was today, 2 months later and 3 charges totaling $403.85 a $12 return fee and havent seen a phone bill yet for the countless calls
This report was posted on Ripoff Report on 04/01/2010 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/john-w-scherer-ceo-video-professor/internet/john-w-scherer-ceo-video-professor-john-scherer-witholding-refund-a-new-story-every-ph-588512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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