Complaint Review: KABAM Inc. - Internet
KABAM Inc. Rockyou, Inc. Hacking, No Support, Bad Service, TOS San Fransisco CA
I have an extensive facebook group for dedicated long term players for Kabams title edgeworld that does not have your corrupt moderators banning people for opinions, at current i maintain the group with 1500 members - I know it gives them a place to really talk about whats going on in the game, I am telling you right now, there are players in my group looking into filing lawsuits against Kabam because you seem to care only about monetization over TOS agreements - Your TOS becomes Null and Void the moment you fail to back up your own TOS - a legally binding agreament between two parties cannot be enforced if you do not hold up your end of the agreament, no mater how much you try to defend it. At current the ratio between players using hack (HXD) and other code manipulating programs like Cheatengine.org in the online game over normal players who really do enjoy the game is 50/50
Players stop mapping because lets face it - a hacker has speed, no pop upwindows, they can take bases as fast as they can click them, where the normal player has to wait on load screens, level up screens etc.
Why should we continue to buy in game items? The HXD hacks give them free platinum, and free items
Why play at all, when what the moderators are saying is that Kabam not only knows about the hackers, but encourages it under (Testing) methods thus taking away the enjoyment from all the normal game paying players.
Again, what is the point you ask? The way the game is designed without account deletion of the players using hxd, and without IP Bans that need to be imposed, any hacker can simply start a new account and be happily back to hacking the game within minutes. The old ways of combatting the hackers is gone, you need to step up and truly fight this they way the hackers are kicking Kabams a*s. When you act I will stop spreading bad publicity all over your coporate linked in page and that of your CEO. I follow several industry leading sites and I am telling everyone not to play your games any further until you start caring about your player base. We beg, we plead, and you literally piss on our business. It's time we as players started doing the same to Kabam. If you can't support our experience, we can't support your online reputation. _ I am also resharing your responses all over facebook, as well as this post. Either do something, or we will!
That said - this was my reply to the support rep who failed to even talk about the issue at hand - Hackers.
Kabams stance on hackers is file a report on their game forum, which then tells you to open a support ticket - which again tells you to refer to the forums. It is an endless loop of Bulls*** with no real support ever happening. When you do finally get a support tech to reply to you, its a canned repsonse with promises that changes are coming soon, no definate dates or times are ever shared, and nothing ever changes, not in the four years some of us have played this title. The hacker problem continues to grow, and no amount of proof gets Kabam thinking of ways to combat any claim whatsoever.
Sample of what HXD users post in world chat feature http://i.imgur.com/AeedIM7.png
The comapnies stance on filing a lawsuit is refer to our TOS - well, if the company cant defend its player bases right to play in a hack free environment, how can they expect the players not to consider class action lawsuits? Some people have spent upwards of $30-40,000.00 over 4 years, some even forking in $100k - staggering amount for avideo game i agree but it is common.
Kabam needs to be held accountable - and I understand this is the norm for many of their gaming titels
This report was posted on Ripoff Report on 06/03/2015 10:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kabam-inc/internet/kabam-inc-rockyou-inc-hacking-no-support-bad-service-tos-san-fransisco-ca-1233197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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