Complaint Review: Keystone Accuracy - Blue Bell Pennsylvania
Keystone Accuracy Provided a service to modify a part that is unusable after being altered Blue Bell Pennsylvania
*REBUTTAL Owner of company: Baseless documented LIES from lying customer on the CHEAP
I was in contact with John about having one of my existing BCGs modified for use in a side charging upper. In the midst of our email conversation I clearly stated I had a side charging upper on its way to me and I asked if I should send it along with the BCG to verify proper fitment and I was assured that would not be necessary. I shipped the BCG to Keystone the Work was performed and the BCG was returned. The work was done really well and I was excited to try it in the carbine I had built with the side charging upper. I installed the BCG and attempt to cycle it and it went no further in it’s travel than the ejection port. The charging handle included in my service would not fit into the channel that allows the BCG to move through it’s intended travel. I contacted John to inquire about my dilemma and his response was that there was a communication gap and I “paid for what I received” and that he could open up the channel in the upper for another $45 + shipping. I then sent him our entire previous email conversation. And his response was “What now?”. I asked if there was another narrower handle he could supple and he said “no”. I then asked if he could simply machine a little off if the existing handle to which he replied he “ doesn’t deal with amateur gunsmiths”. I then asked since the communication gap was largely his responsibility if he’d split the upper modification with me to which he got combative and dismissive telling me he was done and if I want to proceed to call him on Monday. I am obviously disappointed and quite surprised at how this situation was handled. Keystone came highly recommended and now I could not in good conscience pass long that recommendation.
This report was posted on Ripoff Report on 07/13/2018 05:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/keystone-accuracy/blue-bell-pennsylvania-19422/keystone-accuracy-provided-a-service-to-modify-a-part-that-is-unusable-after-being-altere-1451573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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