Kitchen and Bath Factory Class C only licensed, cannot write work over $10,000 misleading public Arlington Virginia

Visited their showroom to obtain a quote for the remodel of our small bathroom.

A friend highly recommended Kitchen and Bath Factory Inc. to us, having just remodeled her kitchen and bathroom. I've seen the work they do, and my friend provided a very positive review of the day to day details, so I know they provide quality goods and service. Unfortunately I think my visit was poorly timed--not my fault, though--and I left with the feeling that the person with whom I spoke was eager to get going (not on my project though). When I entered the showroom, an older gentleman greeted me and pointed me to the back, where a younger gentleman had just appeared. The younger gentleman apparently wasn't "on the clock," which I think explains why I felt he wasn't really interested in the project I was proposing. He provided a quote of $20,000-$25,000, which was much higher than I wanted to hear, of course, but which I know is not surprising in this area. I thanked him and left. I ended up hiring a different design firm which starts with a home visit, free of charge. I much preferred this kind of initial meeting, partly because I knew the designer was going to be engaged from the start. I was provided with a detailed explanation of this project's process, its stages, and the various roles of the people who would be involved. Their quote was for $15,000 to $20,000.