Complaint Review: KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T - Chicago Illinois
- KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T billed on ATT bill Chicago, Illinois United States of America
- Phone: 888-898-0850
- Web: billed on Att local bill
- Category: Bait-and-Switch
KOOL TELECOM, LTD-KOOLTEL AMERICA MTH, OAN, AT&T Kool Telecom, Ltd-KoolTel America Mth Ripped off my 80 year old mother. They charge her 54.25 on her Att local phone bill for internet services. My mother does not have a computer or internet servic Chicago, Illinois
*UPDATE Employee: Please contact us for assistance
*Consumer Comment: Contact ATT
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My 80 year old mother was charged fifty four dollars on her local Att phone bill for internet services . She does not have a computer or internet service. The billing was done thru a 3rd party biller called OAN services. They have a contract with Kool Telecom, Ltd to handle their billing. I contacted att and was advised that by law they have to accept 3rd party billing on the local bill and I would have to contact the company directly to receive a credit.
I contacted Kool Telcom and was advised that it was a billing error and credit would be issued in 2-3 billing cycles. My mother also had charge from Infocall,LLC and I was told to contact them at a different Telep. number for credit. They also claimed it was a billing error and the neither account was under my moms name.
This report was posted on Ripoff Report on 12/29/2009 03:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kool-telecom-ltd-kooltel-america-mth-oan-att/chicago-illinois-/kool-telecom-ltd-kooltel-america-mth-oan-att-kool-telecom-ltd-kooltel-america-mth-ri-547028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Please contact us for assistance
AUTHOR: Victoria - (U.S.A.)
SUBMITTED: Thursday, January 14, 2010
Unfortunately the information you provided is not sufficient for us to assist you; please contact our Customer Care Team and we will do our best to resolve this matter to your satisfaction.
Regards,
Customer Care Team
Tel 888 898 0850
#1 Consumer Comment
Contact ATT
AUTHOR: Nc - (U.S.A.)
SUBMITTED: Tuesday, December 29, 2009
Hi,
I just had a similar experience with our ATT Wireless and unauthorized charges. They had a bogus contact number and we couldn't get them to stop. We contacted ATT and they put a stop to them and credited our phone bill.
Contact ATT and they can put a block on them so she won't be charged anymore. These scam companies make me so mad!!
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