Kroger Unfair practise to lure you into getting a Kroger Credit Card

In July of last year while shopping at a Kroger Marketplace, I was approached by 2 individuals walking to floor to get people to sign up for a credit card.  I didn't really see the point until they told me if I got the card, for one year I would get $0.25 off per gallon when redeeming 100 points. I signed up, got my card and it worked the first time I used it.  From that point on for the next 6 months it would not work.  I tried to find someone in Customer Service at the store to find out if I was doing something wrong in trying to redeem for the discount.  This week I finally connected with someone at the store to help me.  They said they had heard of this problem but had no idea on how to fix it.  They suggested I call the number on the credit card.  I did so.  They told me they had no control over anything Kroger did, they just issue the cards but would connect me with a division of Kroger who could help.

I called this number and waited to be connected.  A very pleasant woman answered and said she would be happy to help me.  I explained my situation and she responded, "yes, that is a known issue".  Great i thought.  She looked at my usage and told me the benefits from the card expired in September of last year, 3 months after signing up.  I told her that just today I had seen posters in the store saying this offer was for 1 year.  She said yes, another known issue, some people that sign up for the card get one year some get 3 months.  She offered me 300 fuel points which she immediately put on my account.  This process took about 30 minutes as she had to check with her supervisor.  While on HOLD, i started thnking the extra fuel points are great but that is no compensation for the loss of money by not getting my discount on each gallon of gas i purchased over the last 6 months.  When she came back on the line I told her thanks for thte points but what about the $50 to $75 I did not get in discounts.  She said she would relay this message to the finance department and they would contact me by email.  I have not heard from them as of today.  I also went online and did pretty much as I'm doing here, wrote out my complaint so I would have a record of contacting them.

I like Kroger.  I have shopped and purchased gas from them for almost 11 years now and different locations in the Little Rock area.  Just a heads up to any one who uses the Kroger card and do not get your 25 cent discount.  Contact them and they supposedly will make it right.  With all the "KNOWN ISSUES" it may or may not happen.

Just want to pass it one so hopefully some will see and find this information usefull.