Report: #1390048

Complaint Review: Fry's

  • Submitted: Wed, August 02, 2017
  • Updated: Wed, August 02, 2017
  • Reported By: Vets Direct U.S. — Gilbert Arizona USA
  • Fry's
    3751 E. Baseline
    Gilbert, Arizona

Fry's Kroger Company Food Stores Cynical Abuse of Severely Mentally Disabled Customers Gilbert Arizona

*Author of original report: Wait a Minute ROBERT USA

*Consumer Comment: Wait a minute

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A well known elder woman with serious mental disabilities pushed a shopping cart with groceries toward the exhit door.  As she crossed the threashold, instore security was standing waiting to subdue her.  They physically took control of her and took her into the stores office.  

They had the Gilbert Police handcuff her, put her into a police car and take her to the police station.  

The officers discovered thet she did not even a parking ticket in her past of some 50 years.

The store insisted two charges, but the police refused the store and booked her for shoplifting. [continued below]....


Her family came to her aid instantly.  

Medical Records from the State of Arizona certifing her with "Serious Mental Illness" under Arizona's Department of Health and a letter from her MD Phsyciatrist was obtained by family members right away.

Please were made to the Steve Mc Kenny the Regional President of Krogers, his administrator, the manager of loss prevention Nicole and the Regional Opperations Director were made by the family.  They requested the charges be dropped due to the women being certified as seriously mentalldisabled.  However, they all denied the requests.

Her husband is a 72 year old disabled veteran and both he and his wife have been subjected to trauma due to the incident.  Again, however, their mental and physical health has been ignored by Kroggers, with Kroggers pushing the charges into court.

The family is forced to pay defense costs in addition to the suffering that has already been lodged against the woman's existing despair and impaired health.  

Fry's - Kroggers is Shameful!  It is therfore best published to Krogger - Fry's, Bakers, Smith Food Kings, and aother brand stores to beware of entering their stores as a handicapped individual.

While the woman and her family do not condone crime, hence the womens spotless record fof the past 50 years, willful and intentional harm to handicapped persons is a more horrendous crime that a cart with a few recouped groceries.  

Copied to Media and Government Agencies.  


Joseph Thomas

U.S. Navy - Disabled Veteran 

Chairperson of Vets Direct U.S. 




This report was posted on Ripoff Report on 08/02/2017 07:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Wait a Minute ROBERT USA

AUTHOR: - ()


First off it is common knowledge in numerous circles that USA behind your name is the mark for hired guns of Corporate America.  You are the people that feild their bad publicity and are paid to cast doubt on ligitimate complaints.  

So, I understand your paid for post. 

Next, her ability to go to public places is unbder the directive of her doctors no me by any means.  Regardless, she was at the store.  

Second, if I knew how or why the human brain pursudes, or keeps people from various acts good or bad, I would be of alien intelligence.  

The fact is:  She was not provided the opportunity to contact family at any time while at the store.  This seems a violation in itself!  The store was negligent in observing her mental condition as provided by police obseravtions and her past records, being spotless.  And the police refusing to book two (2) charges against her as directed by the store.  

When shewas allowed to contact family, after the trauma, the handciuffing, etc., they were bey her side within minutes.  

In good faith, they acquired her mental records from the State of Arizona and her Doctor.  The Family contacted the store, the managers, the corporate reginal offices and the Regional Presidents Office Steve Mc Kinny.  All of the foregoing, willfully and knowingly (based on the provided document) refused to assist her.  Instead, they chose to harm her more with trauma and expenses caused by their inhumane decision to punish a certified seriously mental disabled customer.  

Her legal fee's are being covered by us.  And we will also provide the guidence to and through media and local news and take this case to the highest court if needed.  Perhaps innthe end, she will win and others like her will not be abused.  Notto mention, Kroggers posible losses from the bad press and significant financial losses at the juntion where they lose their unjust pursuit of a seriously disabled customer. 

As I appreciate your doing your job, it would be tough for me to defend Americas' bullies.  


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#2 Consumer Comment

Wait a minute

AUTHOR: Robert - (USA)

What you have basically just stated is that you ADMIT that she shoplifted.

But before I get into anything let me make it very clear, I am not saying that she does or does not have mental
disabilities or what should or should not happen. I am only going off of what you have written here and a few things that do not add up.

As you have also posted several things that brings doubt into the actual level of severity of her "disability".

For one, if she has that serious of a mental disability what was she doing shopping on her own? Next, if she doesn't condone it then she must understand what she did was wrong and therefore fully aware of what she was doing. Then this was never brought up but how did she get there? Did she drive? Walk? Take a Taxi?

The point to this. You can't have it both ways, you can't claim some mental disability for some things but then say she is "normal" when it comes to other things.

But why are YOU posting this? Why is the family forced to pay these defense costs? You were dedicated enough to write this post, and I commend you for it. You are apparently are the head of an organization that probably provides support to people, which again I commend you for it. So why isn't your organization paying her costs, or tat the very least attempting to find an attorney would take on this travesty of justice as you see it at no cost?

So yes while you try to pull out multiple "cards". The fact is that you have not shown anything here that people with disabilities have to worry about shopping here if they are following the law.  Then if they aren't following the law there is no guarantee that the same exact thing would not happen at different stores.

Good Luck.

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