LalaMira.com Mira Gown No refunds for items that were incorrectly shipped by the company

I purchased my wedding dress from Lala Mira and it has literally been my most disappointing online purchase I have ever made. Initially, I used their sizing chart to buy a dress and when it arrived it was too big, a strange color (not the same pink shown on the website) and the trumpet fit was actually mermaid fit. At the time, I did not realize they only had a seven-day window for returns so I just took the loss and ordered another dress a size down. When it arrived, it did not have the corset back it was advertised to have. Long story short, I have been going back and forth with customer service representatives for nearly a month because they refuse to refund the dress, even though they've admitted in several emails that mistakes made on the part of Lala Mira should be rectified with a return/refund.

I was then told that I could not return the item because they could not sell it to another person. What a scam. Then I was offered a 10% refund, which was eventually bummed up to a 25% refund of the dress value. I requested a 30% refund of my total purchase that will only amount to $57 and they won't even agree to that. Also, the terms and conditions on the website list information that should be in the refund policy, and the refund policy leaves out information such as "if we deem that your dress cannot be resold, we will not honor you with a refund."

They enforce rules that you don't even have the opportunity to opt into or sign-off on. Discriminatory, rude, and an utter waste of time. I'm sure my wedding will come and go before I can get fair treatment. I literally have 2 dresses now that I can't wear. Buy at your own risk. If I could do it over again I would have never purchased from them. Do your research -- there are many bad reviews on this company on Wedding Wire, The Knot, Trust Pilot, and even private Facebook groups for brides/weddings.