LaLaMira.com Took my money for a faulty product

This company is beyond a scam! I ordered a wedding dress based on the picture online. When I received it - it was NOT THE SAME DRESS!!! It was also the wrong size. And because of the poor quality - it could not even be "altered" by a professional.

I reported the problem to the company in LESS THAN 7 days, and I was told to submit photos of the "problem." You cannot submit a photo of a "wrong size", nor can you photograph poor quality manufacturing & poor quality materials. I was told "You cannot return the item, as the problem is YOUR fault." (I've kept every piece of correspondence from the company to vouch for my experience). After TELLING them I was going to return it UNUSED, UNWORN, TAGS ON, AND IN IT'S ORIGINAL PACKAGING - the response was "ok, well we can refund you 40% of the order price, but you will also have to pay for customs and tariff charges, and that may result in a zero refund."

After I received that message, I continued to receive very HARASSING emails regarding the return, including one that said "Just give the dress to a friend, or do whatever with it. We won't accept it. And if you try - we will charge you AGAIN." That is verbatim what was said. The owner, and the customer service "reps" are all fraudulent. I am pusuing further assistance with this case. And for the record - the policy online says (at best), "the company must be notified in a week or less, to request a refund." That too is a lie, and very deceptive.