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Report: #1181051

Complaint Review: Lastminute.com - Internet

  • Submitted:
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  • Reported By: BenWood — San Francisco California
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  • Lastminute.com Internet USA

Lastminute.com Lastminute.com Fail to give refund after brain injury Internet

*General Comment: Im guessing..

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In June of this year I was to take a flight to my son's wedding in California to be there with him as he entered into an important journey in his life. Sadly two weeks before I suffered from a subdural hematoma, and I was admitted to Hurstwood Park Neurological Hospital in Sussex for emergency surgery to remove bleeding from my brain. If this surgery had not been carried out I could have suffered severe brain damage, or worse. I am still not 100% percent, I am not able to drive, nor work and as yet its still unknown if I will ever be back to normal.

This has been a trauma for my wife and children, as you can imagine, I was heartbroken that we weren't able to attend my sons wedding, but unfortunately there has been another stressful ordeal that hasn't helped my health or the wellbeing of my wife and family. Since June we have been persevering with Lastminute.com to receive a refund for flights we never took.

Along with all of the uncertainty of dealing with my health when I went into hospital on May 22 my wife called Lastminute the next day. They originally offered a refund. After my brain operation my wife called Lastminute back to find out what was going on to learn that they had refunded 189 pounds. Our tickets were about 1400 pounds in total. Representatives of Last Minute then told us that they weren't able to give any money back because they had already given us the 189. Ever since both my wife and son have been trying to get either a full refund or credit towards a future flight.

Virgin said that under these unfortunate circumstances we were eligible for a full refund and that they had to ask the travel agent last minute.com to reimburse me on their behalf. Sadly the process to get this refund with Lastminute has been a tragedy of errors and extremely frustrating. LastMinute represenative Dinesh told us he would call Virgin but for a number of weeks wasn't able to get through. Vaibhab Bhilerao, Dinesh's supervisor has also said that he has been in touch with Virgin. My wife has 12 emails sent over a period of 12 weeks with the same message: "I will contact you back in the next 3-5 working days as soon as I get a response from the airline." As far as I can tell Virgin have not received any communication from Lastminute.com

Now it appears that because of the lapse in time when we call Virgin our record locator has been lost and we are at a total loss as to how we resolve this situation.

As a result of this ordeal we've lost all faith in Lastminute ability to resolve this issue. At the moment I've not permitted to fly but I hope that went I am I can use this money towards a flight to visit my son and his wife. I am posting in an attempt to elevate this issue in the hope that it finally be resolved and to raise awareness so that others can see the lack of care that Lastminute have for the wellbeing of your customers.

Please repost and share with your friends so that Lastminute.com can be held accountable for not resolving what should be a simple and reasonable request.

Sincerely,

Ben Wood, (written on behalf of my parents)
Last Minute Reference: 113245749

Attached is a photograph of Robin after another fall post brain operation.

This report was posted on Ripoff Report on 10/05/2014 08:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lastminutecom/internet/lastminutecom-lastminutecom-fail-to-give-refund-after-brain-injury-internet-1181051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Im guessing..

AUTHOR: Tyg - ()

POSTED: Sunday, October 05, 2014

 Im guessing that you all already read the terms and conditions?? Probably NOT!!!! Odds are that while YOU feel this is a "Simple" request its not as easy to get a refund when YOU the consumer has already agreed to ALL the terms and conditions of the purchase. MANY of the airlines WILL NOT give a refund unless YOU can prove otherwise. More so when you go through a third party. If you haven't seen your money since your purchase odds are that you wont see anything else. Yep it really blows chunks, but THAT is the state of the business world today. The airline had ZERO part in your brain surgery and THAT is what the hang up is. You either didn't cancel in the timeframe originally agreed to when you made your purchase, or DID NOT provide enough proof of injury to satisfy their internal requirments. Its one of the two that's holding everything up.

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