lastminute.com Miss sold me atop secret hotel London lastminute.com

 I booked a hotel using the top secret hotel feature on lastminute.com. When the hotel was issued much to my suprise all of their competitors and booking with the hotel directly were cheaper than the top secret hotel deal I was issued. Top secret hotel is advertised as - "Stay in one of our many Top Secret Hotels at up to an astounding 35% off. Because Top Secret Hotels are exclusive to lastminute.com, you won’t find these same deals anywhere else.". Part of this is true you wont find these deals anywhere else, as elsewhere they are cheaper. So after I found out that all the competitors were cheaper I sent a screen shot from 2 other agents to the price match guarantee. The response was as follows: Thank you for your email at 09:28 AM regarding the Price Match Guarantee claim. I apologise for the delayed response. We’ve compared the booking you made at lastminute.com with the one you captured in the screenshot. One of the Terms and Conditions of our Price Match Guarantee is that the products must be absolutely identical. In this particular case there is a difference in the room type’s classes. You have booked Standard Room with us and as per the screen shot the room type is Superior Studio, 1 King bed, so I’m afraid the Price Match Guarantee doesn’t apply here. I’m sorry to disappoint you. I contacted Admiral suites as I could not see a standard room on their website. As I thought they do not have a standard room, the booking I have was infact the superior studio ..

So I replied back to lastminute telling them they are ripping me off and I would like a full refund now as the whole experience has left a bad taste. Renaming a hotel room so you cannot meet there ideal match is a total disgrace. If I had not contacted Admiral suites nothing would of come of this. Fobbing me off with blatent lies, top secret hotels is a total scam I have now been offered the difference from the screen shot and 10% of the screen shot price as a good will gesture. How can this be a good will gesture as they are advertising a Top Secret Hotels at up to an astounding 35% off, where clearly they are more expensive than everywhere else and you dont know the name of the hotel.you are booking. I have replied this is now unacceptable and I want a full refund to which they have gone totally silent leaving me very frustrated. Give me my money back lastminute,com