Lazata Purchased a Hermes handbag from Lazata who claimed that all bags are 100% guaranteed authentic. I contacted the customer service number, and spoke to a representative to verify that the handbag I wan New York, New York

I contacted Lazata after reviewing the website several times.  The website states that they sell 100% authentic designer handbags, including Hermes, LV, Prada...etc.  After speaking with a representative from Lazata, she verified that the handbags they sell are authentic, and may have any slight flaws.  I did some research on Hermes handbags, and found out that all of the flawed bags are destroyed, and not sold to the public, or even employees for that matter.  I then contacted Lazata again and let them know that Hermes does not sell flawed bags.  They indicated to me that the bags made in the USA are destroyed, but that the factories overseas do sell flawed bags, and those are the ones that Lazata Re sells.

I purchased the Hermes bag with great anticipation.  When I received the bag, it came in a box with some tissue.  After inspecting the dust cover, I immediately was suspicious.  I looked at the Hermes bag, and it was a bit crumpled and not high quality.  I called Lazata back and told them I wanted a refund, and that it was illegal to sell counterfeit handbags.  They insisted that they only sell authentic bags.   I am not in the process of working with my credit card company to get a refund and file a complaint.  In the meantime, I noticed that the Lazata website has been removed.