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Ripoff Report | Leaders, The Merchant Services Review - Nationwide
Report: #1150363

Complaint Review: Leaders, The Merchant Services Co. - Nationwide

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  • Reported By: anonymous — Ridgecrest California
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  • Leaders, The Merchant Services Co. Nationwide USA

Leaders, The Merchant Services Co. Leaders Merchant Services, Leaders Unethical Behavior and Stealing Funds Thousand Oaks California

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I would like to put out a word to the wise. When I am unhappy with a business I spread the word. I do the same when I love something. In January of 2013 I wanted to procure merchant services for my Kindle Fire HD. I wanted something like the Square. We had one for my husband's IPad, but I wanted something for my device so that I didn't have to travel with his IPad.

I was contacted by a company called Leaders Merchant Services. I was assured by the representative that they had a program like the Square. I wouldn't have to pay a monthly fee and would be under no contract, just pay a usage fee every time I made a sale. We were clear on that. There was a contract to read, which I should have done. There was pressure, the representative was waiting. And how much of the "legal contract speak" would I really understand anyway?

When the device came it wasn't compatible with my Kindle Fire HD like they had assured me it would be. So that was apparent right away. I assumed after that conversation that they closed my account as a simple courtesy. Imagine my surprise when the following month I get a fee taken out of my account by them! I called and was told I had to send in a signed account closure form. Really? I open the account by phone and you have no problem taking my money. But I want an account I am unable to use closed and I have to send in a signed form? Really? Not for you to start taking my money, but to get you to stop taking my money. My mad and passive aggressive kicked in. I didn't send in the form. On principle and pure temper I was willing to overlook the $7.95 a month.

Fast forward. The last two months my husband opened the statements I haven't been looking at. $86.90!! I called them and got the same answer. Every time I had that argument with them I just got madder and madder. They refused to close my account by phone. I told them I would be contacting the Better Business Bureau.

I filed a complaint with the Better Business Bureau. They forward that to the company. Leaders responded that I had indeed opened an account, shame on me for not reading my contract, as I was upset enough to contact the BBB they would graciously refund me the monthly fees and some sundry other charges adding up to just over $250. And they would be lovely enough to waive the $250 early account closure fee. That is when I found out I had a 3 year contract!! If I would have sent in the closure form they would have taken $250 more from my account!! They were also nice enough to point out that though I had indeed never used their services during all this time I did have the option of using it if I had wanted to get a compatible device. From my perspective I got the services to be compatible with my device, not my device to be compatible with their services. And if I had gotten a compatible device I would have had to call them and set it up. They would have known I would begin using their services!!

I knew they had taken more from my account than what they refunded, so amidst traveling, I worked with my bank and got all of my statements for that time frame. Hold on to our hats folks!! For a customer that they knew was never able to use their services, over a 17 month period of time, they took just over $1,150 from my account!!

And to add insult to injury, in their e-mail to the BBB and another to me, they stated that since I was upset enough to contact the BBB they considered my account closed. And without the "required" closure form!! How is that even possible?!?!

This report was posted on Ripoff Report on 05/28/2014 04:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/leaders-the-merchant-services-co/nationwide/leaders-the-merchant-services-co-leaders-merchant-services-leaders-unethical-behavior-1150363. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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