Legend Nissan Legend Nissan: A dealership with no integrity. Buyer Beware!!! Internet

Legend Nissan fired the Sales Manager and the General Manager over the way we were treated and finally after 6 months, I was able to speak to the owner of the dealership and we reached a settlement. It was not nearly as much as I wanted or probably deserved but something is better than nothing and more importantly, we were apologized to by ownership several times both verbal and written. That means a lot given how much stress this has caused us. 

So I will close by saying you can sometimes find justice if you fight hard enough for it. It took me 6 months to find out the owners name and contact information and he was not even aware of the issue because the people below him kept him in the dark. I also want to say thanks to the New York Attorney Generals Office for helping in this matter. 

Respectfully,

Rocky 

I actually did not get hit with a $795 fee. It was waved. I sent them a check for the car and shipping for $6500 which was the price we agreed too. That included shipping. As far as Carfax goes if the information reported on there is indeed not accurate they have a "buy back" guarantee but we already dumped $2 grand into it so far well I would not want them to buy it back unless they included the money we have invested in it. I was suppose to get a car fax sent to me but I'm yet to get it from the dealership. I may have to call Carfax and see if they will send me one if Legend isn't going to follow through. My only hope at justice really is the attorney general. I am going to call Nissan North America today and let them know what happened. If I was a brand, I would not want these type of scum bags ruining my reputation.

There are soime points we agree on here and some we don't.  First off..YES...every car dealer should be a model of honesty and integrity for every business.  However, that simply IS NOT the case!  The Sleazy American Car Business has a well deserved reputation for deception and fraud.  That's exactly how you were victumized by them lying to you about how great a car this was and as you can see, it wasn't.  If they would have bragged about it, then you went out into the lot to see it first hand, you would have walked the other way!  Oh but they played even another game with you...did you check your paperwork?  As per their own website they hit buyers up with a completely PHONEY, completely BOGUS add-on fee!  $795???  Car fax...anybody who knows anything about carfax is 100% positive they are NOT accurate!  Yes, buying ANY used car is a risk...that's why a smart consumer DOES NOT buy the car until and unless it is PROPERLY checked out and checked over.  You don't properly CHECK OUT AND CHECK OVER a used car that you buy sight unseen!  The bottom line here is it is absolutely correct they should have been 100% honest with you regarding the exact condition of the car.  There is no question about that...none at all!  However, they LIED to you.  These slimeballs should have also been honest in the price.  Instead, they LIED to you about the price too and then SCAMMED you by adding on a BOGUS, ADD-ON, PHONEY fee.  But lying and bogus fees is a mainstay in the SLEAZY car business.  On the other hand you were correct and doing the right thing in trying to get a decent car for your mother.  However, buying ANY used car, SIGHT UNSEEN, is completely opposite that motive as you don't know and cannot guage reliability and marketability of a car you haven't the slightest clue as to its exact condition but you buy it anyway. 

"Yes I have made on line purchases but ONLY for items which are new!  Everybody knows about the problems of buying a USED CAR...any used car whether you buy it locally from a dealer or locally from a private owner.  In either case, the smart consumer does all the checks I mentioned above and then has their own mechanic check the car over BEFORE obligating themselves."  

I read the New York DMV check list online prior to purchase. I told them I would not agree to the purchase without is passing the New York Vehicle Inspection. They said fine and put it in writing on the Buyer List that it was indeed state inspected. Well the other day I spoke with the New York DMV and they told me it failed the state vehicle inspection so I believe I have some recourse. The NY attorney generals office said I have a good case because they lied about the vehicle passing the state inspection which it did not. 


"Just because something can be done on-line or by a computer DOES NOT MEAN its a great idea.  If you would have seen this thing in person with a worn seat, bald tires and an ABS light "on" would you have bought it?"  

I might of still bought it but I would not of paid $6,500 for it. Again it being sold with the state inspection sealed my confidence that the car was as good as they claimed. I know a lot of people who buy cars online but most name brand dealers do not have an integrity problem. I could see if I bought this car from a "B Lot" but I purchased it from a huge Nissan dealership in Long Island, NY. My last car that was totaled I purchased from a dealership in Florida, and the car was mint. Never saw the thing besides pictures. Not all dealerships and sales people have no integrity. I know people who've purchased things online both new and used and it not be what they claimed. They made them take it back or it was discounted. 



"They say this car has less than 22k miles on it.  Really...with a worn out seat???"  

The Carfax shows a 1 owner car with 21, 917 miles on it. The only seat that show wear is the drivers seat. The passenger seat and back seat are mint. I would assume the former owner was morbidly obese. My mechanic says the cars mileage appears to be accurate based on looking over the parts. He has been working on cars for 30+ years so I have a lot of faith in his assessment.  


"You don't exactly live on the moon.  There are no dealers in your part of the world???"  

I looked for 2  1/2 weeks straight in my local area. Went to at least 35 dealerships and checked online including craigslist, cars.com, auto trader. Cars here are higher priced than other states. I looked at an 05' Grand Prix GT with 99,000 miles on it and they wanted $9,999. I was having a difficult time finding something in the budget that wasn't worn out or over priced.

"Many sellers of used cars are just waiting for someone to come along and throw common sense out the window and buy their junk cars sight unseen.  That's exactly what you did!  Should they have represented the car honestly?  Of course!  They should have been honest with you.  But they weren't and besides that you would have had no way to determine that because they have your money and you have a car you bought without even seeing it!  You fell right into their hands like everyone else does who buys a used car sight unseen and finds out they bought junk.  In all probability that car had much more than 22k miles on it...you would have seen the dicrepancies and certainly would have your mechanic.  This isn't rocket science here...used cars can be a problem and are risky to buy.  Buying any used car sight unseen is just plain stupid."

Buying a used car you've seen and driven is a risk. I use to sell cars in a former life. A coworker sold a Grand Am to a couple and a week later the engine blew up. Another co worker sold a vehicle to a guy who said the car never been in an accident and 3 weeks later the paint is coming off the door. Both vehicles were sold "as is" and in both cases our General Manager paid for the repairs because we had a rock solid reputation we had to live up to. So seeing and driving a car isn't a guarantee either. You can take a scanner and cancel off the service engine soon light temporary. At some point integrity and reputation should come into play or should we live in a society where that doesn't matter anymore?

I am thankful I have a friend who is a mechanic and owes me a favor and isn't charging me full price on labor making the necessary repairs. I did not expect the car to be brand new but the mechanical problems like a softball size hole in the exhaust, 5 missing lug nuts w/ 3 of them cracked, 4 bald tires, lights including fog lamps both front and rear not working, would not pass the NY DMV Inspection. They should be liable for those things on that list. I guess I will see what the attorney general does once I receive the paperwork to fill it out and mail back?

Yes I have made on line purchases but ONLY for items which are new!  Everybody knows about the problems of buying a USED CAR...any used car whether you buy it locally from a dealer or locally from a private owner.  In either case, the smart consumer does all the checks I mentioned above and then has their own mechanic check the car over BEFORE obligating themselves.  Just because something can be done on-line or by a computer DOES NOT MEAN its a great idea.  If you would have seen this thing in person with a worn seat, bald tires and an ABS light "on" would you have bought it?  They say this car has less than 22k miles on it.  Really...with a worn out seat???  You don't exactly live on the moon.  There are no dealers in your part of the world???  Many sellers of used cars are just waiting for someone to come along and throw common sense out the window and buy their junk cars sight unseen.  That's exactly what you did!  Should they have represented the car honestly?  Of course!  They should have been honest with you.  But they weren't and besides that you would have had no way to determine that because they have your money and you have a car you bought without even seeing it!  You fell right into their hands like everyone else does who buys a used car sight unseen and finds out they bought junk.  In all probability that car had much more than 22k miles on it...you would have seen the dicrepancies and certainly would have your mechanic.  This isn't rocket science here...used cars can be a problem and are risky to buy.  Buying any used car sight unseen is just plain stupid.

"So, you want to buy your mother a "great" car, right? So what do you do...you send off your money to somebody you don't know to buy some used car you've NEVER seen...you've NEVER test driven...you've NEVER checked for paint fit and finish...you've NEVER heard the engine. .you've NEVER checked all the accessories. Now you're all upset because you received junk. Golly...I wonder why? Apparently the elevator just doesn't reach the top floor...does it?" - Jim - Orlando (USA)


The risk I assumed would be pretty low on a car with 21,000 miles and coming from a large dealership in Long Island, NY I would assume they would not put a car in this condition out on the lot. Where does integrity come into play? I've bought a couple of automobiles out of state in the past and never had a problem. When a dealer lies and says the car passed the state inspection and you find out from the DMV it failed there has to be some recourse, no? They are essentially not just lying to me but the state of New York. They told me the car passed inspection before it was sold to me and is noted on my buyers order where my mother initialed. I would of not of agreed to buying it without the inspection. So please Jim spare me the sarcasm. I guess you have never purchased anything online before? 

So, you want to buy your mother a "great" car, right? So what do you do...you send off your money to somebody you don't know to buy some used car you've NEVER seen...you've NEVER test driven...you've NEVER checked for paint fit and finish...you've NEVER heard the engine.
.you've NEVER checked all the accessories. Now you're all upset because you received junk. Golly...I wonder why? Apparently the elevator just doesn't reach the top floor...does it?