Leisure Living Pool Supplies Pool Supplies.com/ebay PRODUCTS ARE KNOCK OFF PARTS NOT BRAND THEY SAY THEY ARE Internet

Ronny G,

Thank you for the clarifications. You are correct that 80% is better than nothing if this company would in fact return the 80%! They received the product back on June 14th and I have yet to receive a refund of any kind. The customer service is very poor. To even get to speak to a person regarding a return is nearly impossible. They make sure you sit on hold for 30 minutes to get to that department, presumably hoping that you will just hang up and not hold that long. Then when you do get to talk to a person they cannot answer your questions or make a decision you have to get a call back, which never happens. I have been told 3 different times someone will have to call me back and I have yet to receive a return phone call or a refund! So regardless of my possibly not reading the fine print and getting a knock off part that did not work, I did return the item within 10 days of purchase and now almost 45 days after they received their item back I still do not have a refund. I do believe that is unacceptable regardless of why it was returned!

I assume you ordered this from eBay. Now chances are you are over the 45 day max to lodge a dispute but in some cases paypal will investigate if there are more then one complaint against the seller, and will reverse charges after the 45 days.

The important thing is what was stated in the ad. Often when you go to a website and enter a part number, replacement parts come up which are lower in price then the brand name but should fit. And sometimes they don't fit, and/or are made poorly.

You state in the report "I searched for a Hayward pool pump valve for my pool. I put in my Hayward pump model number and was taken to the valve that appeared online to look like the one on the filter system."

Often, even with auto parts as well that a stock photo is used and may not even be the actual part you receive. However, did the ad or website state anywhere in text that this was an authentic Hayward product? If so, then you may still have a case. If not, then you just have to keep dealing with the company and pay the restocking fee even though the part did not fit if this is their policy. Unless it is stated somewhere on their website or ebay they they offer a 100% refund for any reason. Sometimes policies do not favor the buyer and the buyer missed it before ordering, or did not read the feedback and comments however, getting 80% back is better then nothing.