Lenovo Warranty Service Limbo Internet

09Jan2014
Laptop Received BY DEPOT
14JAN2014
LAPTOP PLACED ON HOLD
16JAN2014 – 1ST CALL (NOT EVEN ON THEIR RECORD)
WILL CALL BACK WITHIN 2 DAYS WITH UPDATE
18JAN2014
NO CALL BACK I HAVE CALLED FOR UPDATE, NO PART ASKED FOR A LOANER THEY DON’T HAVE THAT PROGRAM. WILL CALL BACK IN 2WORK DAY
22JAN2014
NO CALL BACK, ESCALATED TO CASE MANAGER CALL BACK IN 2 DAYS
24JAN2014
NO CALL BACK, ESCALATED CASE MANAGER CALL BACK IN2 DAYS
29JAN2014
NO CALL BACK, MANAGER “MARK” SAYS ESCALATE TO COSTUMER RELATIONS MANAGER WILL CALL BACK IN 2DAYS, GAVE 2 EMAIL ADDRESS AND 2 PHONE NUMBERS 
31JAN2014
NO CALL BACK OR EMAIL

THIS is what lenovo is doing to me right now. It is well beyond the 7 work day return warranty I have paid extra money for. As a single consumer I feel like there isn't anything I can do. Can someone please tell me actions I should take? Thank you.