Complaint Review: L'Envi Skin Care - Internet
- L'Envi Skin Care Internet USA
- Phone: 1-800-603-2060 "2"
- Web: lenvi.com
- Category: BBB Better Business Bureau
L'Envi Skin Care Fraud, ripoff, terrible customer service, false advertising Internet
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I ordered a very small free sample of L'Envi "scientifically advanced wrinkle repair" cream for the nominal cost of shipping. When I received my credit card statement the company had charged me $94.99. I called customer service and offered to send the sample, which I had not opened, back to them and requested that I receive a credit for the $94.99. After speaking with several people in customer service, getting the run-around, and promised a call back (which never happened), they offered to refund 50% of the $94.99 I was charged.
I told them that I would not accept 50% of the cost at that time and after I spoke with another supervisor I would make a decision. I was promised a call back the same day. They never called me back so six days later I placed another call to customer service to accept the 50% offer. I was told that they could not refund me anything because I had "refused" the previous offer and my account was closed. I have never received such horrible "customer service"! A total rip-off!
This report was posted on Ripoff Report on 05/21/2015 06:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lenvi-skin-care/internet/lenvi-skin-care-fraud-ripoff-terrible-customer-service-false-advertising-internet-1230778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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