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Report: #1246805

Complaint Review: LEnvi Skin Care - Internet

  • Submitted:
  • Updated:
  • Reported By: Susan — Lacoochee Florida USA
  • Author Not Confirmed What's this?
  • Why?
  • LEnvi Skin Care Internet USA

LEnvi Skin Care PF Skin Solutions LLC-NMA2882-Duluth,GALAVINOTRIALPURCHASEL'Envi Skin - Face CreamLenvi Eye CreamL'envi Wrinke RepairL Envi Skin Care Deceptive advertisement-charging for subscription not advised of when not sending additional product as claimed in defence! Duluth or Johns Creek GA

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I placed an order for an eye cream for $4.95.  A few hours later, I was called to be informed that the eye cream was a 2 stage process. I was immediately concerned and told the man I only wanted the item I order regardless of the 2 stage and to only charge me for that item. I was never informed of a subscription, trial offer or continuous charges to my credit card for an additional $94.99 (monthly). I was charged $4.95 for the item and thought that was it. When I noticed the additional charge of $94.99 on my credit card the next month, I called to dispute the charge and put my card on hold as it was about the time they would charge it again, as they did try. All the while, I only received the one little jar of eye cream with no literature, explanation of the "subscription" I apparently joined nor other product options....not to mention no further shipments of product! This company has the nerve to dispute my dispute and have submitted falsified paperwork to my credit card company claiming I checked off boxes and agreed to the trial subscription on line and are fighting to get the $94.99 back as well as an additional $94.99 for cancelling after my "trial" offer!  Keep in mind-they never sent any information about the product other than what is on the jar (that does not mention 2 stages), no packing slip, or subscription advisement.  This is a scam! 

This report was posted on Ripoff Report on 08/06/2015 10:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lenvi-skin-care/internet/lenvi-skin-care-pf-skin-solutions-llc-nma2882-duluthgalavinotrialpurchaselenvi-skin-f-1246805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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