L'etoile Internet

 I ordered my "free" sample, just had to pay shipping and handling, ok no problem, that money was taken out of my bank account. Never received the product. The next month $98.00 and some change was taken out of my account for the same product. I called them told them I had not received my free sample yet. The man on the other end, who barley spoke English, told me that I was charged because I did not "cancel" after I received my free trial. I told him that I never received my free trial to get the information to cancel it. His response was that their records indicated that it had been delivered. I ask how it was sent, he said through the mail. I told him again. I had not received it !!! He said again that their records indicated that I had. I told him I did not want his product and I wanted my money back. Of course he said they do not give refunds because I had the chance to cancel the order when I received my free trial. I asked to speak to a supervisor, he said there were no supervisor available !! He offered me 50% off my next months supply, I told him again I did not want his product !! So.....I never received my "free" trial, and I have not yet received my $98.00 one either !!!!