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Report: #380252

Complaint Review: Lexington Law Firm - Salt Lake City Utah

  • Submitted: Fri, October 10, 2008
  • Updated: Thu, February 21, 2013
  • Reported By: Philadelphia Pennsylvania
  • Lexington Law Firm
    P.O.Box 510290
    Salt Lake City, Utah

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Lexington Law Firm charged me a fee for $99 and $19.95 for services that were never performed. Not only did they not provide a service, they blatantly lied and told me that I could cancel the service at any time with a full refund. Well, I did not get a refund and imagine this! My kids are hungry!! So I explaned to them that I needed the money back to feed my kids and they told me that they could not refund my money and that it was for a set-up fee and that I was not getting a refund and basically told me to where I could go in a nice way of course. I called back to find out if I could get my money back and spoke with a supervisor and he said he would call me by next week after he reviewed the call. These people are scam artists because they never set-up an account and if they did, I never got one phone call from them and what's really crazy is that they took my payment without a problem. I specifically asked them if I decided to cancel the service, they told me that I would get a full refund.... If I am getting my money back, you are!!! Please if I can save one person from getting ripped off by these people, I feel that not having enough money to feed my kids for two weeks is well worth the effort... Please don't let these people feel that they can take advantage anymore... Thanks

D. lawrence
Philadelphia, Pennsylvania

This report was posted on Ripoff Report on 10/10/2008 08:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Very Unhappy/Unprofessional Busines - (United States of America)

Statements of Lexington being fair are simply not true.  I called to inquire about their service. I was given a sales pitch by a young guy and told him I would be calling back later when I was paid to sign up for their service.

I later created an account online and when I saw they intended on taking out a $99 fee up front, as well as other fees which were not mentioned in our previous conversation, then I stopped moving forward with the process.

They still took my debit card information and charged a fee called "credit report" $12.99. They have called me at home with an automated recording 5-6 times per day, stating "we have an important message for you."  The messages are excessive and have filled up my voice mail while at work.  In addition, I am sent 5-6 emails from various people requesting information which I had given and written notes on.  IF I get a reply, my previous messages are ignored, most of their response is automated and they continue to request the same information I either provided or had questions about.

After numerous calls and automated emails and no concern for communication, I requested to cancel my account. I was emailed back at that point.  Funny how they pick and chose which emails they respond to.  I was told I had the option to cancel during the first 5 days.  I suppose that was the first five days in which I never submitted the entire process to pursue a claim with them, though they tried to process payment and charged me a "late fee" because funds were not in my account.
Yes, funds were not available, so I had not completed the steps to process the upcoming pages on the site for transmittal.  Ironically, someone processed this and charged me regardless.

It was repeatedly requested that I subscribe to various credit reporting agencies and then provide them (Lexington) with my password and user ID to access my credit reports.  So I incur more expense when this is supposed to be your expertise? Hmmmm, sounds very odd.  Even after doing so, I was told I did not give them accurate information.  Emails went back and forth for days just covering this topic alone, thus creating the five day trial period in which I could no longer get my money back.  I had cancelled two credit reporting bureaus and had print copies, but they did not give me that option to just mail them. I had written I was not going to incur more expense to renew them and was given another email from Juan who told me to click on a link below to obtain a copy of the needed report. I did so, and this led me to yet another list of sites I could subscribe to, for a fee and "Juan" totally ignored every email and detail I had sent to him.

Finally, I have no problem with employing people of different ethnic backgrounds, we are all from different gene pools.  However, when every person you receive responses to have Indian, Hispanic, etc. names ONLY, then this is a sign the company outsources and there is absolutely NO communication in getting things resolved.  I deal with this every day and a "law office/firm" should have staff who can communicate on all levels with their clients. And for this, they charge over $99 a month for this gold star service?!

A reputable company would not do business in this manner. Period!
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#2 Consumer Comment

Lexington Law, Why the Defence?

AUTHOR: THE BUDDAH - (United States of America)

While I am proud to state that I read each and every post regarding Lexington Law. Both good and negative. It is apparent to me that one this stands out above everything else. That is, the amount of negative reports issued by consumers. Now, I do understand that if I go to the Law Office of XYZ and request their services, I would be very leery if that firm would refer me to a known criminal for a service that is directly related to the service I am requesting. Point. Lexington Law works hand in hand with OwnerWiz, and lady, there is nothing, I repeat nothing above board about OwnerWiz. So, I ask you. What should a consumer think? 
Reputable companies do not, and go out of there way to steer clear of any individual or other companies that would do harm, ruin or place in question their reputation. Its the one item that sells their service.
Now I am not saying that you work for them, nor am I saying that you did not have a good experience with them, but the old adage goes,
If it walks like a duck, and it quacks like a duck and enough people are telling you its a duck, Its a duck.
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#3 General Comment

LexingtonLaw HAS complaints with BBB

AUTHOR: IveDoneMyResearch - (United States of America)

They DO have complaints.  I was considering using thier services until I've done my research and found out the massive amount of complaints:

And the reply to the original person's post was just in bad taste.  It sounds as if you work for Lexington Law and are trying to give them a good name.  You could've shared your knowledge without the remarks about "feeding the children" with such sarcasm.  That only makes us question the company more-esp due to sounding as if you work there. 

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#4 General Comment

Rebuttal Response

AUTHOR: Another One Born - (United States of America)

To the author who decided to judge and put down a person for trying to build a better future and couldn't feed their kids...Shame on you!! I have been in a similar situation and have two bachelor degrees.  Education level and grammar have nothing to do with falling on hard times!

And yes, it is true, you should not take for face value everything you read on the internet but hundreds of people all over the country CAN'T be idiots!!!

As far as the BBB claims your research...Google BBB 20/20 investigation and see what the abc network had to say! You can even research it on this site.... That's when you need to take into account not to believe everything you read! That includes BBB ratings. Anyone who pays that right amount can have an "A" rating including terror groups!!

To the original author.. God Bless!
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#5 Consumer Comment

One Saved!!!

AUTHOR: Another One Born - (United States of America)

Thank You for your report on this site!! I JUST got off the phone with Lexington Law and sceduled an appointment for a call back on the 15th (pay day) to have the $12.99 set up fee and $99.99 taken from my account. I can't thank you enough!

I would think with the times we are in that people would be less spiteful and money hungry when so many people want to get ahead and do the right thing to provide for their families. I am so dissappointed in what I've read but so glad I did!

I have come close to being scammed three times in the last six months and I would have been if it weren't for this website!!

From Armondo Montelongo, to and now Lexington Law!! Wow!!

These corporations really know how to kick people when they are down!!

Shame on them!!!

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#6 Consumer Comment


AUTHOR: mustanglvr2006 - (United States of America)

I had posted a reply here earlier and I wanted to let you know the end results.

May 2011 LLF was able to have the inaccurate CO removed from my reports, fast forward to now.

I have re-built my credit and I have been able to get my FICO's into the 795-802 ranges.

Thanks LLF and a lot of hard work on my part, I have Excellent Credit once again.
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#7 Consumer Comment

Lexington Sits Good in My Books

AUTHOR: AdamB - (United States of America)

I have not heard anything bad about Lexington. I have only heard good things about them. Unfortunately perhaps a person had a bad experience but I am sure contacting them would clear things up. They have definitely been around for a long time and do have a A- BBB rating.

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#8 Consumer Comment

Read what you are agreeing to.

AUTHOR: Crystal - (United States of America)

     When you sign up with Lexington Law you are directed to electronically sign either verbally or on line. So obviously when they told you, you can cancel within 5 business days nobody was listening and paying attention. Also you gave them your card information and was aware what the prices are so I don't know why people complain no wonder you have bad credit you probably sign up for things and then say well I don't agree to nothing even when you physically signed the agreement. So grow up and take responsibility of what you have signed up for and take the consequenses and if you can't afford food then you shouldn't be looking to improve your credit. Its not free if you hire someone to do it for you. So good luck and we probably will see other complaints from you for other companies since no one knows how to read and listen.
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#9 Consumer Comment

paying bills

AUTHOR: sue foster - (United States of America)

    I signed up today with Lexington Law so I have no idea yet how they will help me. I do have to comment on the suggestion that had we just paid our bills we wouldn't need to use a company like Lexington Law.

     I would love to have paid my bills in the first place, however the economy tanked and my career as a real estate broker went with it. I like many people went from making a good living and paying my mortgage and credit cards monthly to having no income and watching my credit take a dive. To make matters worse my husband decided he didn't want to be married anymore and left. I was now sole responsible for a house we purchased based on two incomes, one of which was lost when the housing bubble burst and the other waltzed right out the door and filed bankruptcy.     

    Maybe I should have done the same but as everyone knows it cost at least $1500 to file and with no income that was not an option. I have since taken steps to better my situation and am attending college full time and have student loans so I still can't file. 

    Please before you sit in judgement of anyone try being a little open minded and see that not everyone with bad credit was just choosing not to pay their bills and that sometimes bad things happen that are beyond our control and some bills just can't be paid.

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#10 Consumer Comment

Retainer Agreement

AUTHOR: bmg4307 - (United States of America)

Lexington Law Firm goes over the Retainer Agreement with you. In fact they go over the pricing options like 4 or 5 times when signing new clients up. You can cancel at any time as there is no contract but there has never been a promise to give you money back. Maybe you should focus on paying your bills in the first place so you don't have bad credit and then you would have no need to hire a credit repair law firm to help you with your credit...

I know that most people end up losing money or paying in many ways monetarily when they have bad credit.
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#11 Consumer Comment

I'm happy with Lexington Law Firm

AUTHOR: mustanglvr2006 - (United States of America)

I have been using Lexington for 4 months now and I'm very happy with the results I've received, I payed them 9.99 the day I enrolled and 99.95 15 days later.

I had two negative listings on my report, one Charge Off and a Collection (which I paid/settled with the collection agency, even tho I felt it was not my account) I hired LLF on Dec 23 2010 and within 8 days I received an Email from them stating they detected one removal from my reports, it was the collection. At that time I had only payed them the 9.99 for enrollment. Then about 7 days later I payed them the 99.95 for the set up fee.

They are still working on the Charge Off, they sent out letters to the Credit Bureaus to verify the account, which after just about 30 days the Bureaus did verify them (so they claim) Then Lexington took a more aggressive approach and after another 30 days or so the Bureaus and the Creditor both investigated and verified again.

As of now Lexington told me they want to wait till the end of March to do an even more escalated approach so the Paralegal I spoke to told me she was going to put my account on hold, so I wouldn't have to pay for the month of March because they would not be performing any work for me during that month. It was her suggestion to put my acct. on hold not mine, I find that very respectable.

Yesterday I received an Email from Lexington stating that they had sent out another letter directly to the creditor, so i called them and asked if my acct. was on hold? and I was under the impression no work would be done on my behalf during the month of March, she looked at my file and told me "yes your acct. is on hold and has actually been credited the 59.95 monthly fee" so when their system goes to pull the money from my bank acct. on the 11th of March it will actually pull it from the credit on my acct. instead.

Obviously its not the 11th of March yet so I can't be for sure I will not be charged, but if I am I will come back here and let you know. As of this point I have NO reason to doubt Lexington as they have done everything they said they would, they are not miracle workers and they do NOT drag their feet, it takes time to dispute stubborn creditors and have the inaccuracies removed from your reports.

I hate to hear that they did not perform the services they promised you and that you were not refunded, I don't know both side of the stories in your case.

I just wanted to put a little positive about this company as I feel they deserve it at least in my case.

Best of luck to you and your Family, I hope you get everything sorted.
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#12 General Comment

Unfair Rebuttal 2

AUTHOR: Reba - (U.S.A.)

I also believe that it's not always wise to belive all negative comments about a consumer...But to suggest that a person can not write or should not have children is just plain ignorant...And I too believe that the Rebuttal is an inside job. Every person, every family... can have a hard time strike thier situation. And unfortunatley, financial problems are the result.....It could happen to anyone. Even you and your family REBUTTAL PERSON. Life takes everyone by negative surprise at some point or another....Just remember that next time you have something so awful to say about someone.

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#13 Consumer Comment

Unfair Rebuttal

AUTHOR: rojade - (United States of America)

I know we should not believe everything that is reported in There are fair complaints from frustrated consumers, and there are others that have exaggerations, honest mistakes or misunderstandings from the consumers.

I was ready to not pay attention to the complaints and buy the Lexington Law credit repair services, but the rebuttal to the person reporting that she did not have money to feed her kids, is totally out of place; and that made me change my mind.

The rebuttal looks like written by someone from inside that firm. Making fun of a person that may not have the level of education required to write a decent letter, but that have the right to express his or her unhappiness with a service or product, is not decent.

Comments like those that goes against the person's rights and dignity should not be allowed here.
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#14 General Comment

To those who obviously were never clients...

AUTHOR: Jkam09 - (United States of America)

Lexington Law Firm has been around for 18 years.  I work for a company that recommends numerous clients over to them, because I know that Lexington would be the best fit for their situations.  Here are some reasons why this "complaint", and many others seem to be false.  Look at the quality of writing, the grammatical errors, and the appeal to emotion.  

If you sign up for something with the money you could have used to "feed your kids", then you really don't have any business having kids at all.  This is the proper order of how Lexington works.  Lexington charges a case set-up fee of $99.  The work must be started before this is charged (which typically occurs within 5-7 business days).  After that, it is a month to month service ranging from $39-$79.  If the client wants the case to be worked on as soon as possible, then you have the option to pull up your credit report for $9 (The cost to buy the report and score from Trans-Union).  These requirements are met every time someone signs up.  

If you look at the BBB, Lexington Law Firm has an A-.  They also have 0 unresolved issues.  If they were such a scam, then why would, and all say otherwise?  I doubt that you have ever even used Lexington.  If they are a scam, show me.  Can you prove it?
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#15 Author of original report

Happy To Report Lexington Law Firm

AUTHOR: D. lawrence - (U.S.A.)

I am happy to report that Lexington Law Firm did refund my money. I was okay with that because I am able to now go grocery shopping and feed my children. Now I know better than to give my credit card information to anyone soliciting my business over the phone...
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