Liberty Mutual Insurance Incompetent or liars? Atlanta GA

Because I had a life insurance policy with LM, I thought to lower my increasing auto insurance with another company by switching to them. This is a lesson in NOT believing advertising. The first rep took my info and set up a policy; when I went to check on it and make the first payment, they had the policy completely wrong.

The 2nd rep. supposedly changed the policy but could not send the corrected one for me to sign. So I called another rep who put me through to policy services. This rep was patient and seemed very competent. She discovered that the incorrect policy, if correctly written, would require a nearly $900 deposit.

I cancelled any further business with them on this issue. Wouldn't you know that they charged the policy premium anyway, caused an overdraft for my policy and my existing insurance, and have yet to refund the money, even though they said it would take 3 - 5 days. it's been 7. when i called on the 7th day, they said it would take another 6 days! Assuredly, I am cancelling my life insurance because I have no faith that they will even pay a claim.

Run!! Don't believe their hype.