Light Impressions Order works only for collecting money, but no follow-up or response to email inquiries occurs. Internet

I wish I had read other reports here before placing an order many weeks ago.  While I got a quick confirmation by email that my credit card was charged for an order, which also involved a "shipping charge" that amounted to another 50% of the total cost, I have never heard from this company since.   I have never received my product, nor any response to my email inquiry asking when I could expect my product. 

When I tried to pursue communication with this company, I found no new way to pursue my unfulfilled order, but I came upon the Ripoff Report instead.   

I worry that this organization now has information about me, and a credit card number that I cannot take back.  I am surprised that a company these days would use the internet for a lack of service or response.  It is something so unusual, I find it hard to believe it would so boldly exist.