Lingo Primus Telecommunications Horrible service for long term customer Internet

I've been a customer of Lingo for 7 years and have been relatively happy. I work from home so phone service is critical. Sound quality hasn't been the greatest and recently calls started dropping. I was told at one point a few months back that I needed a new adapter, but then they changed their mind and said it was a port issue.

I recently experienced a full outage and was told my adapter needed to be replaced. I was told at the time it would be 1-2 days before it would be shipped and they had no options to expedite or overnight ship a replace. 4 business days later and they still can't tell me when an adapter would be out.

To make matters worse, and shame on me for not being a more observant consumer, their annual plan (which I've been on for years) is more expensive than their monthly plan! Couple that with they charge fees and taxes on the annual bill and you still receive a monthly bill of fees & taxes!! How do they get away with this!  Took days and multiple phone calls to try to get an explanation, which was said very quickly in broken english, and when I asked if it could be emailed to me so I could try to understand, I was told that would be another request!!

My foolish loyalty has likely cost me money over the years and much recent frustration. Needless to say, I'm switching providers, I'll have an adapter overnighted to me and the price is way cheaper! Now to see how much trouble I'll have getting my refund! Lesson learned...always check prices before renewing plans/contracts and being a long term loyal customer means nothing anymore!!