LKQ Corporation LKQ Online LKQ shipped uninspected defective parts.. wrong parts from those advertised.. YPL kept my money.. refused to compromise... Internet

Hello, 

 

This is YPL from LKQONLINE. Yes he is correct, we kept his money. Why? Because one, he was out of warranty and 2, we offered him half his money back through BBB and he did not accept. 

 

This customer lives in Canada which we do not deliver. He had it delivered to his friend in NY which that friend then delivered it to him some half year later. Our warranty is only for 90 days as stated. He even asked me (which we have record of) "when does the warranty start". i told him as soon as it shows the item arrived. Just like any other product you buy from anyone else. He knew this from the get go.  

 

Months went by after the warranty has ended and he emails us saying its defective. I told him it is out of warranty..even if it was one month later I would've refunded in full, but we are talking a few months later. We see that he files complaint with BBB. We have a great BBB rating and told him through BBB that we can offer 50% refund back even though he's out of warranty (more than anyone would do for him). He never accepted.  

 

He said he'll tell the world about our "bad pratice". I said yes, go ahead and tell about us. Tell the world about how we stick to our policy. When we say an item has 90 days we mean it and when we say we take care of our customers we mean that too. Our ebay rating is 99.5% satisfied customer.

LKQ is a huge multinational conglomerate of salvage operations based in Chicago, IL.  I worked for this company for just under 10 years.