LKQ Corporation Horrible customer service Tampa Florida

The manager was not friendly at all and didn't even look at me. He took the part and my receipt from his employee and went into his office. A few minutes later he came out saying his employee did mark it at check out, but now the part doesn't have the yellow mark so he cannot refund it. I was frustrated none the least and replied that I do not recall any yellow mark being on the part and nothing was said to me at check out about the necessity of a yellow mark and the receipt said nothing about a yellow mark.

 

I explained that I even called ahead to make sure I could return it and was told yes. The manager snootily replied if I don't follow the rules he can't refund the part and he walked away. I threw the part in their junk bucket and said here keep it anyway. I don't need this *** and left.

 

When I got home I searched their website and buried on one page it briefly says the part must be marked along with the receipt. If this is their policy they really ought to say this on the receipt and remind customers this at check out or have a notice by checkout which says the yellow mark is critical for refunding. This was my first and absolutely last time I will ever go back to this place. They say one thing and do another.

 

Just a bunch of low life scammers. Guess I ought to thank them for turning me on to other more reputable scrap yards in the area.

 

I'd bet my left arm the positive reviews listed along with mine were written by the staff there.To anyone reading this, I highly advise you to try other scrapyards and leave LKQ as a last resport and only if you're desperate.