Loan Care LLC Refusal to release Insurance paid funds to repair a roof. Virginia Beach VA Virginia

My roof has needed repair since April of 2018. My insurance provider sent me a check in April 2018. I co-signed it and then I returned it to my loan company l l c. They were to return the money to me so that I could hire a roofer period since then they have come up with excuse after excuse and demand at the demand for me to meet requirements to get the money to fix my roof. My daughter had to help me to gather materials or paperwork each and every time because I became overwhelmed. I am on oxygen I have COPD I'm raising my grandson alone and the doctor said I cannot afford to have mold growing in my home. When it rains it still Pours Down I have a part of my rooms that I cannot use anymore and yet they still refuse to release the funds. I personally would like to know how many other people have just quit and paid to get the roof fixed themselves or whatever their damages are because of the actions of this company. I assume that they're collecting interest on my money as the rain Pours Down on my house. There's much more to this but I'm going to cut it shorter until I speak to someone thank you.