Complaint Review: Long Distance Movers, Inc
Long Distance Movers, Inc Extensive damage. Missing Items. Lack of concern. Delray Beach Florida
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If you use this company you are doing so at your own peril. Their representative, Greg, who is no longer with the company, convinced me to cancel the move I had already booked with another company. He flat-out lied by telling me Long Distance Movers was not a broker and they had their own trucks. Imagine my shock when moving day came and two guys pulled up in a Ryder rental truck. They informed that LDM’s is in fact a broker and that my move was subcontracted to them. It gets much better though. The driver eyeballed our things and quickly told me we did not pay enough. I had to pay an additional $2400 before they would load anything, which more than doubled my original cost. When they delivered my good to the new address, my wife’s cousin met the truck since we were not at the new location yet. They left absolutely no paperwork with him to show how much everything weighed, so I probably got ripped off for more than I should have spent. But wait! There’s more! Oh yeah. They also solicited a tip from me which I felt I had to pay.
They lost two of my dining room chairs. They lost some metal lawn ornaments that had belonged to my mother. They broke our couch, our TV stand, and we are missing pieces to our platform bed (which they failed to reassemble like they were supposed to). They broke a box of my wife’s family heirlooms, totally scratched up a brand new kitchen hutch that we are still paying for. The front of a wooden trunk was totally busted off. There was more damage but you get the idea. It’s terrible.
I called LDM and complained. They said I would have to submit a claim form to the company that actually moved us and sent me a form to fill out. I emailed it back in and then followed up a few days later. That’s when I was told I would have to mail the form and it could take up to 90 days to resolve. I guess if I had not followed up I would not have known it had to be mailed. Certainly they own a printer.
I almost forgot the best part. When my wife opened one of our dresser drawers she found two pairs of women's panties that were not hers.
In the meantime, my wife and I are the ones who are being inconvenienced by having to live with busted up and missing furniture while LDM keeps pushing things off on the company they subcontracted. Nobody from either company really seems to care. No apologies. No expediting. Nothing.
I asked the customer service representative to make certain her corporate office was made aware but I doubt that has been done. If you are fond of nightmares go ahead and hire LDM. In my opinion they shouldn’t even be in business.
I’m a 14 year veteran who also grew up in a military household so I have moved a lot. NEVER have I had such a terrible experience.
This report was posted on Ripoff Report on 08/23/2017 09:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/long-distance-movers-inc/delray-beach-florida/long-distance-movers-inc-extensive-damage-missing-items-lack-of-concern-delray-beach-1394913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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