Report: #1442524

Complaint Review: Long Distance Movers - delray beach fl

  • Submitted:
  • Updated:
  • Reported By: Jersey — NJ United States
  • Long Distance Movers
    4731 W Atlantic Ave, Suite 14
    delray beach, fl
    United States

Long Distance Movers ldmovers ldmoversinc Long Distance Movers Inc Asking for additional $300 deposit money [over the $2880 deposit I already paid] to reschedule move. delray beach fl

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I need to be out of my current location, but have had issues finding a new place to move to. When I first contacted this company [I thought they were an actual moving company - they did not make it clear they were only a brokerage firm] I informed the person I was working with that I didn't know when I needed to move, as I hadn't found a home yet. They would call and tell me to just "out down a deposit with a date" and I'd be able to change the date out with no problem, but at least by putting down a deposit, I'd be able to secure their services. I gave them [what I later found out to be a significantly high] deposit of $2880 & at the time selected a date in April. The deal on the home I was looking at closing on in April fell through and I called to reschedule. I told them I didn't have a new location and didn't know when I needed to move but had to give them SOME date to reschedule the move for. I pushed the move out a month to sometime in mid-may.
After finding a new home and getting a closing date of June 11th, I called LTD today [May 11th] to reschedule my move for after my new closing date.
I was then quoted a new price [on a closer location] for $900 more than the original estimate. I then removed some items from the inventory list in an attempt to bring down the cost of the move & got it down such that the new 'estimate' was $500 more than I was originally quoted. I finally said fine and was told that I'd have to pay any additional $300 NOW as an additional "deposit" [ontop of the $2880 I'd already given them] or they wouldn't reschedule the move and were going to come here next week to pick up my stuff [despite my not having a house to move to until next month].
I don't understand why I need to pay more money to change the date but - whatever. My issue is their DEMAND that I pay an additional $300 NOW as some sort of additional 'deposit' after having given them over 30% of the 'estimated' price already. What difference does another $300 make if it is paid NOW or when I pay for the balance of the move?

I don't have the money right now and as of right now, the company is refusing to reschedule my move [intending to do my move next week - when I will be in Florida attending the walk-through & inspection of my new home] unless I pay them $300.

I read negative reports about this company under'estimating' and then 'over'charging customers at the last minute for their moves - but they haven't even picked up my stuff yet and are already DEMANDING I pay them additional money or THREATENING to continue to show up at a time I've outright told them I won't be available.

I was pressured into 'getting a date on the books' in order to give them a deposit - being told I could move the date out if necessary [as the person I originally spoke with was aware of my situation]. 

Now I am trying to move the date out [to AFTER the closing date of my new home and NOT for the time next week when I won't even be in the state.
I was not aware this company was a brokerage firm and not an actual mover, until I started looking into their business practices regarding overcharging people.
As I still have enough time to hire a real actual moving company to perform a legitimate on-site estimate of my property & move at the time I need to move - I just want my deposit back from this company.

I do not like the business practices of telling me it will be OK to move my date [when they knew I didn't have a home selected or closing date to move to] simply so they could get money out of me - only to charge me a different price when I did change the date [once I had an actual house to move to and a closing date scheduled for that house].
In addition to the change in the 'estimate' for the change of date, I do not understand, nor can I find anywhere that it is 'industry standard' to charge such a high deposit nor demand ADDITIONAL deposit money in order to process a change of date.
The fact that I haven't even started my move and this company is attempting to extort additional money from me concerns me to the extent that I do not want to do ANY business with the company - I just want my deposit money back.
At the current time, the company is REFUSING to cancel / reschedule my move from next week [during which time I will not be in the state] unless I pay them $300 !!!

I want all of my deposit money back & I don't want some sub-sub-contracted moving company showing up at my house next week when I am not home.

This company failed to inform me they were a brokerage firm and/or that they would be handing off the actual job of my moving to someone else. I would not have hired them if I knew.

This report was posted on Ripoff Report on 05/11/2018 08:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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