Complaint Review: Lorex security
Lorex security lorex security cameras Lorex Rip Off Nationwide
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I bought these cameras! four in total on June 22 2014 directly from the Lorex website. I installed them over the Fourth of July holiday. the first camera quit working three days after it was installed. lorex sent me a replacement. on 11-20-14 another camera quit working I tried for two days to contact Lorax finally I was able to get a hold of them on Saturday 11-22-14 the tech I was talking to told me he needed the model number I explained to him the cameras are already mounted and that they were 11 feet off the ground I would have to get a ladder to get a model number and I would contact them again on Monday with the information that is when he gave me a ticket number 566070. had to use a magnify glass I got the model number off the camera that quit working this is when I discovered that the model number wasn't the same number as the cameras that I ordered. I tried contacting Lorex again on Monday I was on hold for two hours before I gave up I tried calling back again at about 10 a clock Mountain time this is when I discovered there was an option for me to push where they would call me back, after six hours I was contacted by customer service representative, I told her I was having problems with the camera! before I had a chance to tell the customer service agent they sent me the wrong cameras she told me I had the wrong department she was going to transfer me to the tech department I told her I didn't have time to wait for two or three hours before I had a chance to talk anymore she transferred me over and put me back on hold. I finally got a hold of the Lorax tech today 11/26/14 he told me there's nothing he could do about them sending me the wrong Cameras I had to talk to customer service this is a Classic Case of bait and switch. so it is now 2/2/15 i just had the 3rd camera go down 2 days ago, what the hell! is LOREX bald face ripping us off? I have some older 480TVL cameras that blow these 600TVL cams a way! so I guess I just got F* out of $200 Dollars and they are still selling this garbage to the U.S.A.
This report was posted on Ripoff Report on 02/02/2015 09:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lorex-security/nationwide/lorex-security-lorex-security-cameras-lorex-rip-off-nationwide-1206275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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