Report: #1358507

Complaint Review: Lowe's Home Improvement

  • Submitted: Sun, February 26, 2017
  • Updated: Sun, February 26, 2017
  • Reported By: Rick — St Joseph Michigan USA
  • Lowe's Home Improvement


Lowe's Home Improvement Terrible Installation Services and Costumer Service Benton Harbor, MI Nationwide

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I bought 5 new windows from Lowes and they installed them in my house in November 2015. Winter went by and in March 2016 I noticed one of them was leaking (a picture window!). I contacted the store and they sent the original installer back to take a look. It took him a couple of weeks and he said the installation was fine and that the problem should be a defective window.

Then, Lowes contacted the manufacturer (Pella) and they scheduled for a representative to come and take a look. They re-scheduled the visit many times and it took him about 2 months to come over to my place. He said the window did not have any problem and that it should be an installation issue.

Then, Lowes asked the original installer to come back and fix the installation. He came and just re-caulked around the window saying that there wasn't anything else to be done and that it should solve the problem. Well, it did not. I went to the store again and explained the problem. Then, they sent another company to evaluate my problem (All American Windows). They said it was a poor installation and that they told Lowes they would need to remove and completely re-install the window. It took some time for Lowes to pay them so it took a long time for them to show up. When they finally did, they did not re-install the window, they installed a rain cap on top of it saying it would definetelly solve the problem. Well, it DID NOT again!
By this time (end of 2016) my case had already been sent to corporate and the assistant manager at the Lowes store told me there was nothing they could do for me anymore, that I should call people in corporate and walked away.

I have trying to solve the problem calling corporate but no success. The person I was dealing with in 2016 does not work for Lowes anymore and my case is lost. In the last 2 months I have called them several times, talked to over 5 people that always say they will review my case and contact me in a few days but thay never did. This is really disappointing. I had another 6 windows replaced with Home Depot and I did not have any problem. I will NEVER do business with Lowes anymore.

This report was posted on Ripoff Report on 02/26/2017 04:51 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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