Complaint Review: Synchrony Bank
Synchrony Bank Chevron and/or Texaco Techron Advantage Credit Card Lowe's Home Improvement All about the $$$ Atlanta Nationwide
*Consumer Comment: Not a RipOff..
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Synchrony Bank doesn't care what type of hardship a customer of 6 years go through, you need to give them the money. I've had death of a grandchild, diagnosed with Breast Cancer then my home flooded where I am staying in a Hotel. I've notified them on each ocassion and customer services is awful. they transfer you back into the same queue. In addition, customers are told one thing and you call back there isn't any documentation and/or the next agent says the information given is incorrect. I called Synchrony Bank to see they would allow me to skip May 2016 payment or make the payment on the May30th. This was so I could concentrate on repairing my home. They told me the payment couldn't skipped but they would document the records. Also, they would waived the late fee and would correct my credit report if there was a problem.
Since I knew I could pay them on May 267th for the May 27th., I used the hotel wi-fi to setup payment for both Lowes and Chevron. In a hurry to meet the contractors, I didn't go back to check so I got off to allow other customer use it. I realized later I may have schedule payment too early. When I went back in the payment was processing but for May 26th instead of May 27th. I immediately notified them by email and called them but they were closed. Instead find out how they help customer have a hardship with their payments, they closed both accounts. It strange that all my other creditor outside Synchrony bank worked me and some reaged my acount to bring it current.
Synchrony Bank has policies , procedures and the worse customer service representatives. They're worried about Average Handle Time instead of First Call Resolution. This bank processes for a lot credit cards so before anyone apply for a credit card.....please DO NOT APPLY IF SYNCHRONY BANK is the credit card processor.
This report was posted on Ripoff Report on 05/30/2016 01:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/synchrony-bank/nationwide/synchrony-bank-chevron-andor-texaco-techron-advantage-credit-card-lowes-home-improvemen-1308544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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