synchrony bank failed to properly credit funds! Draper Utah

I do not llike the waay in which this company handles payments. They have not credited much on their first charge that this card was used for. Western Dental in the amount of $3,288.00. The current balance they are showing due on my May statement shows $2,511.76 with deferred interest of $917.49. The June satement shows the balance to be $3,190.94 with interest of $994.18. This is a big difference as I have not been to the dentist. The other balances shown on both statement are $30.92 and $352.25. I recently had my bank send a payment that I wanted posted to pay off the two balances of $30.92 and $352.25.

Total payment sent was $383.17. I contacted the Chat line and asked that the payment be credited to these two balances as the expiration date was coming up soon and I didn't want to incur further interest charges. I was told that the money had been applied to six promotional balancec. When I questioned this I got no response from the chat representative Ramon Smith. I finally said " Why can't you do as I asked?" His reply was " I have taken request on your account and it will be updated within 1-2 billing cycles."