Complaint Review: Lowe's - Wilkesboro NC
- Lowe's 1605 Curtis Bridge Rd Wilkesboro, NC United States
- Phone: (866) 284-8989
- Web: lowes.com
- Category: Online Retailers
Lowe's ended the "Iris by Lowe's" home security system and is giving partial refunds for recently purchased equipment Wilkesboro NC
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Lowe's ended their Iris security system and is giving partial refunds. I purchased their products in July 2018 for $488 and I'm getting $200 back.
I ordered Iris by Lowe's home security products from lowes.com on 7/8/2018 for $416.46 (Order # 352512816). I ordered additional Iris products from Amazon.com in July of 2018 for $67.98 (before tax - orders 111-4146635-1459468 and 114-3534893-8233035).
Lowe's announced they are ending The Iris home security product and issuing partial refunds because some products may work with other security systems. I am receiving a $200 Visa gift card as a refund. I believe I should get a full refund since there is no guarantee their non-refunded products will work with the security system of my choice and the Iris by Lowe's equipment I purchased is less than a year old (about six months old).
I believe Lowe's is committing theft against hundreds or thousands of consumers. Customer support refused to do anything further for my situation - not even issue a check instead of gift card.
This report was posted on Ripoff Report on 02/09/2019 11:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes/wilkesboro-nc-28697-2263/lowes-ended-the-iris-by-lowes-home-security-system-and-is-giving-partial-refunds-for-r-1473176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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