Complaint Review: Lulu.com
Lulu.com Lulu Wiping out volume discount, not disclosing all the conditions, luring customers into buying more, making the purchase more expensive Raleigh, NC NC, Internet
*Author of original report: Lulu Wiping out volume discount, not disclosing all the conditions, luring customers into buying more
*UPDATE Employee: The Fine Print
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Lulu offers a volume discount encouraging to buy more books at once in increments of 30. At the same time it offers some coupon discounts and promotions. It keeps customers unaware that a volume discount will be wiped out at the checkout because they treat a volume discount (which they solisit at the beginning of the purchase) also as a promotion. To make matter worse the text of coupons is vague (for example in Mays 2016 promotion 15% OFF AND FREE MAILING it says "some restrictions apply". You could not find what kind of resrictions and there is no such option at checkout as FREE MAILING. They simply force you to pay a very high price for shipping, by eliminating the volume discount and apply a coupon discount.
I spoke with their Marketing Director on 5/17/16 and they confirmed that they are removing volume discount at the checkout while applying a coupon, so they treat volume discount they initially solicited with client as another promotion (and they do not use 2 promotions at once). [continued below]....
A volume discount cannot be treated as a promotion because this is an initial contractual agreement made at the beginning of the purchase, and it has been removed at the end of the purchase without client's knowledge. This brings Lulu a lot of additional income while they are shamelessly ripping off their clients. Customers, beware!
This report was posted on Ripoff Report on 05/17/2016 01:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lulucom/internet/lulucom-lulu-wiping-out-volume-discount-not-disclosing-all-the-conditions-luring-custo-1306099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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