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Report: #1395719

Complaint Review: Luna Skin - Internet

  • Submitted:
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  • Reported By: Victim — Natick Massachusetts USA
  • Author Not Confirmed What's this?
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  • Luna Skin Internet USA

Luna Skin Scam! Internet

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 Luna skincare free trial is a scam. They claim there "terms" allow them to charge you full price for their product if you don't call them in 17 days. There is nothing on their website that requires any terms to be agreed to before ordering your free trial. This is a common bait and switch to charge the consumer full price for a product at a later date and use your credit card to so. The " terms " appear in a very small link at the bottom of their website where they know no consumer will find. They also fail to advise the consumer that they must read their terms and agree before entering their credit card number and proceeding to check out. The small link at the bottom of the page cannot be seen when viewing their website on a phone or an iPad ( obviously done on purpose ). Any reputable company would have their terms and a box to click and agree next to where you proceed and check out. The website should be shut down and they should be fined under consumer protection laws for false and deceptive advertising. The website clearly states the trial bottle is free and all you have to do is click to get a free sample. When you call Luna to speak to a supervisor they read from a script claiming that their terms allow them to charge you and then put you on a recurring monthly subscription to send you the product and continue to bill you $90 a bottle. They were impossible to speak to on the phone and it was more of a one-way conversation with them defending their position. They immediately canceled my subscription but I am still fighting to have my money credited back on my card, as they refused to give me any information because I disputed the charge on my card. Luna is deceiving consumers and their unconscionable acts rise to the level of consumer fraud. I will be filing a 93A action against Luna skin care and I advise all other consumers to do the same.

This report was posted on Ripoff Report on 08/26/2017 05:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/luna-skin/internet/luna-skin-scam-internet-1395719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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