Complaint Review: Luxurious Skin/Luxurious Eyes - Internet
- Luxurious Skin/Luxurious Eyes Internet USA
- Phone:
- Web: http://luxuriousskin.net/
- Category: Skin Care
Luxurious Skin/Luxurious Eyes Free trial product scam: product sent with broken glass then charged for more shipments. Internet
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Luxurious Skin/Luxurious eyes sent "free" trial product. It arrived, the Luxurious Skin container without a pump tube so the product could not be removed from the bottle. Upon further inspection, I discovered that the pump tube had been broken off, but was not in the bottle. I stuck my little finger inside the narrow bottle and felt a rough, broken glass edge on the lip. When I opened the Luxurious Eyes jar and took out a small amount of cream to put around my eyes, I was scraping a small chard of glass less than an inch from my eyeball. I paid the shipping on May 3rd, but received the product more than a week later. I called the day
after I received it to complain that the "free" sample had glass in it and I would not pay to ship it back. I offered to send digital close-up's of the broken jars, but I would not pay the postage to return them. If they wanted proof, they needed to send me the money first. The customer service rep. said she would cancel my account. I told her I had no "account" and then found out from further questioning that they were planning to send me monthly shipments. I told her to cancel any further shipments, that I had never signed up for further shipments. Besides who would give money to a company that knowingly sent a dangerous product to a
customer? I had already paid $5.97 postage for the two broken "free" jars. To my surprise, when I went through my credit card bill, I saw a charge of $92.97 per month that had been made May 17th. When I called, I was told that I had been given 15 days to cancel after receiving the samples. It had been closer to 10 days since receiving the product. Besides, I had "cancelled" and the representative didn't couldn't tell me that I had already used my 15-day "grace" period, that I had been already cahrged for something I would not be receiving. Luxurious Skin/Luxurious Eyes had charged me money for time I was not granted. I told her I
would not pay the money, and that, even though I am retired and financially strapped, I would pay a lawyer well beyond that amount to make sure I did not have to pay them for receiving nothing but eye and face cream with broken glass in it that was advertised as "free". When I asked to speak with a supervisor, she came back to say they could give me 50% credit on my card. My response was that it was "bullshit" (something I learned from my eighth grade students after teaching them for 15 years), and that I would be sending collectors, lawyers, cops and Jesus Christ if I didn't get a 100% refund. She went back to her
supervisor and I was given the refund. I think that I might have a strong case because of the glass in the product. They send people defective samples as a way to recouperate their losses and to get a person "hooked" into their scam. Believe me, these are "bigly bad" people, folks.
This report was posted on Ripoff Report on 06/01/2017 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luxurious-skinluxurious-eyes/internet/luxurious-skinluxurious-eyes-free-trial-product-scam-product-sent-with-broken-glass-the-1376616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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