Luxuryparlor.com Takes your money, won't send product Brooklyn , New York

First off, I was aware of your "business hours" and was trying to get ahold of someone during said hours.  NO ONE answers the phone!  I left messages DURING BUSINESS HOURS and never received a call back, nor did anyone ever answer the phone.  I understand it must be a busy job ripping people off.  I used the live chat several times and I can't even begin to comment on the "customer service" provided.  Lies, lies, and more lies.

Let me go through those lies one by one.  First I contacted this "company" via live chat a week after my order was placed because I never received a tracking number.  Prior to the live chat I tried emailing and calling but of course did not receive a response (this was on 10/13).  On the live chat I was given a tracking number and looked it up on the UPS site.  When I pointed out that the UPS site says that package was never received, you disconnected the live chat immediately.  I called UPS on 10/15 (after spending all of 10/14 calling during your "business hours" and reaching nobody) and they told me they never received a package and if they had, I would've received it already.  I think I'll believe UPS on this issue.  Then on the same day I contact you on the live chat (because AGAIN no one answers the phone or returns voice/email messages) and inform you that I will pursue legal action if I don't receive a refund immediately, and what happens?  Disconnected AGAIN.  Then on 10/18 I receive an email saying my order was cancelled (no explanation).  Then on 10/19 I receive an email saying some items were backordered and my order will arrive in 5-7 days.  Then I get on the live chat again and am told my order was cancelled a week ago because the manufacturer does not make those items anymore.  Again I inform you I will sue you if I don't get my money and like an immature little child, you disconnect the live chat again.  So basically my order shipped, then was cancelled, then is on it's way to me, then is cancelled.  You can't keep your story straight can you?  How come you don't acknowledge any of this in your rebuttal?  All you can come up with is some generic response about "business hours" and back ordered items, etc.  Not only that, I've had my email address for 10 years and have never had a problem with spam.  Immediately after threatening legal action against you, I start receiving tons of spam.  Funny thing is my spam filter works real well so it's not like it's a nuisance.  It's just funny to see how low some people will stoop. 

Second off, you say items are delayed because of a backorder, yet you then say the items I ordered are discontinued.  So how can something be backordered if it isn't being made anymore??  Also, why are those items still listed as being in stock on your website?  And I just noticed you removed your phone number from your site.  So how are people supposed to contact you during your "business hours?"  Hmm, fishy.  Your feedback on Yahoo speaks volumes.  STAY FAR FAR AWAY FROM THIS COMPANY!!!!

Hello

In regards to this order. Customer service is available Mon-Fri 9 AM- 5PM. I do adviceleaving a message for a call back or contact a representative live via live chat online.

Orders are sometimes delayed due to the back-order of an item. The items ordered has been discontinued by the manufacturer. Please advice on your order status via customer service. We appreciate your cooperation.

Thank You,

Luxuryparlor Support