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Report: #708758

Complaint Review: luxuryparlor.com - Internet

  • Submitted:
  • Updated:
  • Reported By: anonymous — Drexel Hill Pennsylvania United States of America
  • Author Not Confirmed What's this?
  • Why?
  • luxuryparlor.com Internet United States of America

luxuryparlor.com -- It's Banners on free shipping are lies, Internet

*UPDATE Employee: Luxuryparlor.com has made major improvements

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I purchased 2 Moroccanoil Oil Treaments. Because the total price exceeded $75.00, the shipping charges were to be waived, according to the very large banner accross the webpage. 


I immediately received an email confirmation of my total charge, including that 2 items were in stock, purchased and no shipping charges were assessed. I received that package a few days later than the estimated shipping date. There was only one item in the box. The enclosed shipping invoice (with the same confirmation number) showed a charge for one item as well as an extra $6.20 for shipping.

There was no acknowledgment of the second item or that the shipping charge would be reversed. I'm glad I received at least one item, and that it arrived in good shape. However, I believe the company did not act in good faith and I will not do business with it again.

This report was posted on Ripoff Report on 03/21/2011 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luxuryparlorcom/internet/luxuryparlorcom-its-banners-on-free-shipping-are-lies-internet-708758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Luxuryparlor.com has made major improvements

AUTHOR: Alexa, luxuryparlor.com - (United States of America)

POSTED: Tuesday, September 27, 2011

This is Alexa, from luxuryparlor.com. First, Id like to apologize for your negative experience with our company. Let me assure you that our policy remains constant free shipping when your order totals $75. If you have unresolved issues with your past order, e-mail me at alexa@luxuryparlor.com, and I will look into it further.

We have made significant changes in recent months that will allow us to better serve our customers. Please consider luxuryparlor.com for your future beauty needs. Were committed to offering quality products at a great price and would appreciate a second opportunity to make you a happy customer.

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