Complaint Review: Macy’s - Bluford Georgia
Macy’s Defective merchandise/ deceptive return policy Bluford Georgia
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Purchased 2 Michael Kors watches. When delivered 1 watch worked, the other one did not. Contacted Macy’s Customer Service. We were told that they would be sending a replacement watch. We were told to discard the defective watch, and not to return it. The next day we received an email from Macy’s telling us the watch (defective) had to be returned or our credit card would be charged for the watch.
My issue isn’t returning a junk watch, but the deception used by Macy’s. If we had not checked our email we would have been charged again for their defective watch. At best Macy’s has a very inconsistent customer service department. I will never buy anything from Macy’s again.
This report was posted on Ripoff Report on 03/08/2019 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/macys/bluford-georgia-30519/macys-defective-merchandise-deceptive-return-policy-bluford-georgia-1474987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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