Madison Hill Properties Disfunctional Management Team Union City New Jersey

This happened to be one of my absolute worst rental experiences. The management team that handled 115 42nd street in Union City NJ is extremely incompetent.  I should've known that I'd be fighting an uphill battle when I requested screens for each of my windows in the apartment, and nothing ever happened. Sandra from mgmt told me that someone would assist me with that, but I never heard back regarding the screens again.

I also had maintenance issues (particularly a leaking kitchen sink), I called mgmt, and then got a phone call from Sandra at mgmt informing me that someone would be there the next day. I took time off from work -- No one came. I then called mgmt again to get an update, and I subsequently received a TEXT MESSAGE from Sandra at around 1245a (several hours later - during the night as I slept) that someone would come to fix the leak and asked if i'd be there. Highly unprofessional, to say the least, and I wasn't able to make arrangements to be away from work at the last minute.

I was also having packages stolen from the lobby of the building. I filed a police report with the Union City Police department. A detective called me to see if he can get the phone number for management so that he can access the video recording of the lobby. I gave him the email and phone number for ipomer@madisionhillproperties.com. The detective called me after a couple of weeks to tell me that no one at madison hill properities returned his call.

Fastforward a few weeks, I was not getting much sleep or rest in my apartment because there was a family living above me with children and pets, and with the floors being paper thin, you can hear everything. I am not at all sensitive to noise, but It was just that bad. I informed management about the situation via email - they informed me that they'd send a notice to that family about the noise. The issued continued, and I was sending management an email about every couple of weeks asking for an update regarding the noise above me - Anna from mgmt wrote back that they'd take legal action -- I never saw any improvement.

I sent several emails, sometimes mgmt would reply, other times they would not. I lived for a year in the apartment with disturbing noises, and no word from mgmt. In fact, in my last two months of living there, mgmt sent me a noise disturbance notice - and I lived alone, and most nights I slept in manhattan!

I finally reached the end of my lease term - anxious to move out and receive my security deposit. I was asked, via email by someone who works in the office, what my mailing address was to receive the check. I provided the exact mailing address, but unfortunately, the individual who mailed the address did NOT use the exact mailing address that I provided - and thus, I did not receive the initial check that they sent, and It took longer for me to receive my security deposit.

I do regret spending my time renting a Madison Hill Properities unit. I do believe that they should adopt a better understanding of client service, and do better to be responsive.